Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichol Turner

Wausau

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Senior Quality Assurance Analyst

Aqua Finance
01.2023 - Current
  • Monitor activities to meet compliance regulations.
  • Conduct evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Advise developers on problems with databases, performance and other issues.
  • Analyze test results and performance metrics to identify trends, pinpointing areas where improvements are needed most urgently.

Repossession Manager

Aqua Finance
04.2017 - 01.2023
  • Created the repossession department and team.
  • Built a team and motivated them to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with dealers, recovery companies, auctions and door knock services.
  • Created a team to work with dealers to buy back loans that did not have the proper paperwork or titling.

Manager

PLS Loan Store
01.2015 - 04.2017
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Provided exceptional customer service by promptly resolving borrower inquiries or concerns regarding their loans.

Education

Graduate Certificate - Business Management

Rasmussen College
Wausau
05-2013

Skills

  • Team leadership
  • Quality assurance background
  • Loan servicing
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Skip tracing
  • Investigative techniques
  • Problem-solving
  • Decision-making

Timeline

Senior Quality Assurance Analyst

Aqua Finance
01.2023 - Current

Repossession Manager

Aqua Finance
04.2017 - 01.2023

Manager

PLS Loan Store
01.2015 - 04.2017

Graduate Certificate - Business Management

Rasmussen College

Similar Profiles

CREATE PROFILE