Nicholai Williams
Madison,WI
Summary
Dynamic IT professional with experience at The National Insurance Services SVG, excelling in technical documentation and hardware support. Demonstrated critical thinking by developing a predictive machine learning model and a chat-bot for legislative queries. Proven ability to streamline workflows and enhance user support, showcasing strong communication and programming skills.
Overview
1
1
year of professional experience
Work History
Junior IT Intern
The National Insurance Services SVG
Kingstown, Saint Vincent
11.2024 - 06.2025
- Supported IT team in troubleshooting hardware and software issues.
- Assisted in the setup and configuration of new systems and devices.
- Documented technical processes for user reference and training materials.
- Participated in system updates and maintenance schedules for optimal performance.
- Completed foundational training in Cybersecurity, Power BI, and Hardware Support, and initiated development of a machine learning model designed to predict departmental backlog based on weekly completion rates and to identify root causes.
- Developed an in-house Natural Language Interaction Platform delivered as a chat-bot, to address legislative queries on social security, provide members with their contribution history and projected pensionable age as well as calculate employment and sickness benefits.
- Maintained inventory of IT equipment, ensuring accurate tracking and reporting.
- Collaborated with team members to resolve technical inquiries efficiently.
- Provided end-user support through ticketing system, improving response times.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Streamlined workflow processes by automating repetitive tasks using scripting tools.
Education
A-Levels - Computer Science
Saint Vincent Community College
Villa, Saint Vincent 06-2024
High School Diploma -
Saint Vincent Grammar School
Kingstown, Saint Vincent06-2022
Skills
- Strong communication skills
- Hardware installation
- Mobile application development
- Continuous learning mindset
- IT support experience
- Critical thinking capacity
- Technical documentation writing
- Programming languages
- Computer repairs
- Web application design
- Workflow processes
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Junior IT Intern
The National Insurance Services SVG
11.2024 - 06.2025
A-Levels - Computer Science
Saint Vincent Community College
High School Diploma -
Saint Vincent Grammar School