NICHOLAS ADAM
Washington,DC
Summary
Dedicated Security Officer with extensive experience in different fields, recognized for contributing to the successful execution of diverse projects while demonstrating strong organizational and teamwork skills. Proven ability in effective communication, incident reporting, and implementing security protocols to ensure a safe environment for the establishment. Eager to further enhance security operations and support organizational goals.
Overview
6
6
years of professional experience
Work History
Intern
Urban Alliance
Washington, DC
Security Officer
Afandina Lounge
Washington, DC
09.2023 - Current
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and mitigate potential hazards.
- Responded promptly to incidents, maintaining calm and order during emergencies.
- Collaborated with law enforcement on security-related matters as needed.
- Implemented access control measures to prevent unauthorized entry.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
Sales Associate
Gold Millenial INC
Bethesda, MD
04.2021 - 12.2022
- Utilized CRM software to track sales leads and maintain customer relationships efficiently.
- Collaborated with marketing teams to align sales strategies with promotional campaigns.
- Trained new team members on sales processes and best practices for effective performance.
- Assisted in developing sales scripts, enhancing communication consistency among team members.
- Averaged about Three leads a week
Bank Customer Service Representative
Bank of America
Washington, DC
12.2019 - 08.2021
- Give specialized assistance for Amharic speakers through translation
- Assisted customers with account inquiries and transactions, ensuring prompt and accurate service.
- Collaborated with colleagues to streamline processes for handling customer requests and account management.
- Analyzed client data to identify opportunities for improved service delivery and enhanced satisfaction levels.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
Education
High School Diploma -
Coolidge Senior High School
Washington, DC05-2020
Bachelor of Science - Finance
American University
Washington, DC08-2027
Skills
- Bilingual(Amharic and English)
- Team collaboration
- Interpersonal and social skills
- Microsoft Office Suite
- Project management
- Report writing
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Security Officer
Afandina Lounge
09.2023 - Current
Sales Associate
Gold Millenial INC
04.2021 - 12.2022
Bank Customer Service Representative
Bank of America
12.2019 - 08.2021
Intern
Urban Alliance
High School Diploma -
Coolidge Senior High School
Bachelor of Science - Finance
American University