Nicholas Alley
Sig Sauer
Pembroke,NH
16
years of professional experience
Results-driven Customer Service Assistant Supervisor with expertise in problem-solving and conflict resolution. Proven track record in enhancing team performance and customer satisfaction through analytical thinking and effective workforce management.
Work History
Customer Service Assistant Supervisor
3 Months- Supervised daily operations, ensuring high-quality customer service and adherence to company policies.
- Developed and implemented strategies to enhance team performance and improve customer satisfaction scores.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Resolved complex customer inquiries, fostering positive relationships and loyalty.
- Collaborated with cross-functional teams to align customer service initiatives with organizational goals.
Personal Trainer
2 Years 8 Months- Designed personalized fitness programs tailored to individual client goals and abilities.
- Conducted regular fitness assessments to track progress and adjust training plans accordingly.
- Provided ongoing motivation and support, fostering a positive training environment for clients.
- Led group training sessions, promoting teamwork and accountability among participants.
- Implemented new training techniques to enhance client performance and optimize results.
Mechanic / Service Advisor
11 Years 7 Months- Performed routine maintenance on various types of vehicles, ensuring optimal performance.
- Performed dispatching and parts procurement duties.
- Performed electrical diagnostic on multiple types of electrical systems, hybrid and gas
- Diagnosed mechanical issues using advanced diagnostic tools and techniques.
- Collaborated with team members to streamline repair processes and enhance service efficiency.
- Mentored junior mechanics, sharing knowledge of best practices and safety protocols.
Shift Supervisor
1 Year 2 Months- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated inventory management, optimizing stock levels and order fulfillment efficiency.
Education
High School Diploma
Automotive Certificate - Electrical, Mechanical
Entrey Level Cisco Technician - Computer Networking
Chrysler Master Level Diagnostic Certification - Automotive Certification
Skills
Problem-solving
Active listening
Call center operations
Team leadership
Live chat support
Multitasking proficiency
Analytical thinking
Conflict resolution
Task prioritization
Timeline
Customer Service Assistant Supervisor
Sig Sauer
05.2026 - CurrentRead More
Personal Trainer
The Human Athlete
09.2023 - 05.2026Read More
Mechanic / Service Advisor
Bonneville and Son
01.2012 - 08.2023Read More
Shift Supervisor
LMS Logistics
01.2011 - 03.2012Read More
Manchester Community College
Automotive Certificate from Electrical, Mechanical
Read More
Pembroke Academy
High School Diploma
Read More
NHTI
Entrey Level Cisco Technician from Computer Networking
Read More
Chrysler Technical School
Chrysler Master Level Diagnostic Certification from Automotive Certification
Read More