Homelab-Cyber Range
Nicholas Amitrano
Clinicial Pharmacy Technician EMP/HP MO Tier 1
Richmond,VA
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Clinical Pharmacy Technician
Magellan Healthcare
Richmond, VA
02.2021 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed through with client requests to resolve problems.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Certified Pharmacy Technician
Walmart
North Chesterfield, VA
01.2021 - 10.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items..
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume Retail pharmacy environment
Certified Pharmacy Technician
Walgreen's
Portland, OR
08.2019 - 01.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
Certified Pharmacy Technician
Publix
Land O Lakes, FL
10.2014 - 08.2019
- Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume Retail pharmacy environment.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL 08.2006 - 12.2010
Skills
Microsoft Hyper-V Server
Teamwork and Collaboration
Conflict Resolution
Leadership
Critical thinking skills
Problem-Solving
Attention to Detail
Flexible and Adaptable
Computer Skills
Penetration testing [Nmap]
Password management
Network configuration
Linux
Confidentiality and HIPAA
Patient confidentiality
Certification
Network+, Comptia, 12/2021
Interests
Remote Lab Environments-TryHackMe
Continuation of Learning
Timeline
Clinical Pharmacy Technician
Magellan Healthcare
02.2021 - Current
Certified Pharmacy Technician
Walmart
01.2021 - 10.2021
Certified Pharmacy Technician
Walgreen's
08.2019 - 01.2021
Certified Pharmacy Technician
Publix
10.2014 - 08.2019
Bachelor of Science - Biomedical Sciences
University of South Florida
08.2006 - 12.2010