Python
Nicholas Anderson
Technical Success Manager
Denver,CO
Summary
Technical Account Manager & Customer Enablement expert. Enthusiastic about building processes and influencing product cross functionally at SAAS startups. Also passionate about music, art, bikes, trail running & cybersecurity.
Overview
3
3
years of professional experience
Work History
Technical Success Manager
Snyk
10.2024 - Current
- Perform duties of a Technical Account Manager with an Enterprise book of business worth 4+ million ARR.
- Orchestrate strategy for customer adoption/value realization from implementation through adoption & advocacy across Application Security programs.
- Act as technical point-of-contact & first line of technical support engineering.
- Facilitate QBRs, training sessions, product roadmap reviews & DevSecOps maturity assessments with Executives and Security Engineering leaders.
Customer Enablement Specialist
Render Networks
03.2022 - 10.2024
- Lead Customer Enablement efforts on accounts worth $2+ Million in ARR and maintained >95% Customer Retention rate.
- Developed Customer Onboarding best practices that led to >110% Net Dollar Retention.
- Managed a team of Support Agents & Project Managers bringing SLA Adherence from 68% to 98% across all customers.
- Solved technical customer issues resulting in an average CSAT score of 99.5% over 1.5 years.
- Was first to establish and track Customer Success, Product Adoption and Support metrics to create a data-driven organization.
Education
Bachelor of Arts - English
University of Denver
Denver, CO 2012.01 - 2016.01
Skills
Customer Research
Data Analysis
Customer Support
Onboarding
Agile Methods
Account Management
Software
SQL
Git
Jira
Salesforce
Datadog
Timeline
Technical Success Manager
Snyk
10.2024 - Current
Customer Enablement Specialist
Render Networks
03.2022 - 10.2024
Bachelor of Arts - English
University of Denver
2012.01 - 2016.01
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