Nicholas Astbury
Negaunee,MI
Summary
Dedicated management supervisor skilled in team training and operational efficiency. Expertise in addressing customer inquiries and resolving issues effectively, contributing to high satisfaction rates and streamlined inventory processes.
Overview
10
10
years of professional experience
Work History
Tool Crib Attendant/Management Supervisor
Mid-States Bolt & Screw LLC
Orlando/Leesburg, FL
02.2021 - Current
- Management of employee/training employees and teams in FL & MI
- Respond to customer inquiries regarding product availability, pricing, and order status
- Process sales orders, quotations, and purchase orders accurately and efficiently
- Develop and maintain strong relationship with existing and potential customers
- Issue, receive, track tools, service equipment, and maintain consumable supply reports
- Maintain accurate records of all transactions using manual logs or computerized inventory systems
- Communication with vendors included oversea on quotations, lead-time, and spec
- Provide product recommendations and technical assistance for fasteners, tools, and related hardwares
- Maintain a working knowledge of inventory, lead-times, and vendor capabilities
- Coordinate with purchasing, warehouse, and shipping teams to ensure timely order fulfillment
- Handle customer complaints, returns and warranty issues professionally
- Stay current on product lines, industry trends and competitor offerings
- Meet or exceed monthly and quarterly sales targets
- Meet weekly with customers to meet their needs
- Work with Engineering Team (vendors and customers) on drawing and spec of materials
- Manage MSDS/Hazardous Materials
- Including duties from Statesville/Goldsboro, NC below
Tool Crib Attendant/Management Assistant
Mid-States Bolt & Screw LLC
Goldsboro/Statesville, NC
07.2019 - 06.2020
- Inventory control (created bin locations, re-slotted, cycle counts, analyzed min/max, and adjusted inventory as needed)
- Oversaw and managed tool crib tear down to change location (tore down, reconciled inventory, moved, re-located all crib stock and equipment)
- Assist customer and ensure their satisfaction
- Worked to build and maintain close customer relations
- Pulling and checking orders to ensure customer satisfaction
- Streamlined daily operations by introducing new procedures to keep crib clean and organized
- Managing all incoming/outgoing freight
- Training new employees
- Including duties from Lansing, MI below
Warehouse Operations/Shipping & Receiving Clerk
Mid-States Bolt & Screw LLC
Lansing, MI
02.2016 - 07.2019
- Performed all shipping related tasks (scheduling, docking, loading, delivering as needed, filing, etc)
- Managed all receiving duties for incoming inventory (unloaded truck, assured all items were in shipment, received PO's in correct software, bin locate and stock new inventory and re-stock shelves with items as needed)
- Assist walk-in customers with their orders (helped them with or located their order, looked up their account, verify or take payment, rang up on cash register and completed or finalized the sales)
- Merchandising and stocking customer bolt bins
- Read and picked customer orders from a pick ticket ina timely manner
- Processed customer returns and when need arose
- Carried out inventory cycle counts and adjusted accordingly while maintaining accurate bin locations and re-slotting items as needed
- Setup and created bin locations in P21 software
- Answered and directed inbound calls to the appropriate staff member
- Created, packaged and sealed customer kits
- Deliveries and merchandising for customers
Education
No Degree - Disaster And Emergency Management/Firefighter/EMS
Federal Emergency Management Agency Institute
OnlineNo Degree - General
Rochester Institute of Technology
Rochester, NYNo Degree - General Studies/Interpreter Major
Lansing Community College
Lansing, MICertificate - Business Administration
Capital Area Career Center
Mason, MI06-2005
High School Diploma -
East Lansing High School
East Lansing, MI06-2005
Skills
- American & English Sign Language
- Forklift & Electric Pallet Jack Certified
- Tool identification
- Safety procedures
- Management Experience
- Restaurant Experience
- Maintenance Experience
- Project Management
- Barcode Implementation
- Good Time Management
- Continual Learner
- Great Customer Service
- Firefighter 1 Certified (Virginia)
- Firefighter Hazardous Material Certified (Virginia)
- Dispensing Propane Certified (New York)
- Security checking
- Stock control
- Teamwork
- Problem-solving
- Warehouse safety
- Critical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tool Crib Attendant/Management Supervisor
Mid-States Bolt & Screw LLC
02.2021 - Current
Tool Crib Attendant/Management Assistant
Mid-States Bolt & Screw LLC
07.2019 - 06.2020
Warehouse Operations/Shipping & Receiving Clerk
Mid-States Bolt & Screw LLC
02.2016 - 07.2019
No Degree - Disaster And Emergency Management/Firefighter/EMS
Federal Emergency Management Agency Institute
No Degree - General
Rochester Institute of Technology
No Degree - General Studies/Interpreter Major
Lansing Community College
Certificate - Business Administration
Capital Area Career Center
High School Diploma -
East Lansing High School