Summary
Overview
Work History
Education
Skills
Accomplishments
Positive Traits
References
Activities
Timeline
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NICHOLAS A. WILSON

San Antonio,TX

Summary

Professional with strong background in customer service, various computer programs, print production, adept at managing high-volume projects and ensuring top-quality results. Skilled in operating and maintaining various printing equipment, adhering to strict deadlines, and troubleshooting technical issues. Team-oriented with focus on collaboration and flexibility to meet evolving demands, delivering consistent and reliable performance.

Overview

13
13
years of professional experience

Work History

Print Associate

Office Depot
02.2022 - Current
  • Produce print orders for customers, perform minor customer service duties
  • Trained and work in logistics on the sales floor to assist during busy and critical sales periods
  • Trained and work as a cashier during busy sales periods

Quality Control

Via Wash Tub
05.2019 - 08.2021
  • Monitored quality of other associates work, ensured safe delivery of customers vehicles

Temp

The Smeberg Law Firm, PLLC
05.2018 - 06.2018
  • Performed data entry as needed as well as light exterior construction

Fulfillment Associate

Amazon Fulfillment Center
06.2017 - 04.2018
  • Ensured timely fulfillment of customer orders and proper storage of product inventory

Assembly Associate

Monarch Trophy
04.2017 - 06.2017
  • Assembled trophies and medals

Survey Conductor

Galloway Research
03.2014 - 04.2017
  • Made outgoing and took incoming calls to conduct phone surveys with randomly selected consumers
  • Assisted with in-person market research studies

Customer Support

Conduit Global
09.2013 - 03.2014

Took incoming calls to assist customers having techinical difficulties with internet and cable service

Data Entry and Mac Technical Support

David Holman
01.2012 - 06.2013
  • Data entry and Mac technical support, as needed

Education

No Degree - Health Information Technology Program

St. Phillip's College
San Antonio, TX

No Degree - Literature Courses, Creative Writing

Northwest Vista College
San Antonio, TX
11.2016

No Degree - Creative And Technical Writing; Photography And Cinematography

New Mexico State University
Las Cruces, NM
05.2013

No Degree - Algebra, Film Editing, And Other Basic Courses

Northwest Vista College
San Antonio, TX
05.2010

No Degree - Film Editing, Acting

College of Santa Fe
Santa Fe, NM
05.2009

High School Diploma -

Communications Arts High School
San Antonio, TX
01.2008

Skills

  • Customer service
  • Word processing/various computer programs including: Excel, all internet browsers, HTML, Powerpoint, PC and MAC operating systems, social networks
  • Quick and accurate typist
  • Extensive experience with customer service and numerous computer programs
  • Good communication skills, written and oral
  • Proofreading accuracy
  • Estimating costs/ materials ordering
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Quality Control/ inventory control
  • Assembly procedures
  • Technical understanding
  • Troubleshooting
  • Workflow Coordination/ efficiency
  • Production Scheduling
  • Print Production
  • Job estimation
  • Numerous movie & video computer programs including: Windows Movie Maker, Adobe photoshop, Adobe Audition, Dreamweaver, Final Cut, Fireworks, Flash, Soundtrack Pro

Accomplishments

  • Achieved high reviews from numerous customers by completing difficult or urgent print projects with accuracy, timeliness and efficiency.
  • Documented and resolved a difficult printing project which led to high reviews from a regular customer.
  • Received praise and recognition for reliability and good customer relations
  • Used Microsoft Excel to develop scheduling spreadsheets at a prior job.

Positive Traits

  • Good communication skills - written and oral
  • Team player
  • Outgoing personality
  • Punctual/Dedicated to any job assigned
  • Friendly and efficient in dealing with the public
  • Skilled in leadership, organizational skills
  • Adaptability
  • Meeting deadlines, time management
  • Punctual, dedicated, customer friendly, efficient in dealing with the public
  • Professionalism

References

Available upon request

Activities

  • Currently enrolled at St. Phillip’s College’s Health Information Technology program; successfully completed Human Anatomy (Fall 2023) & Medical Terminology (Spring 2024) courses and currently taking Health Data Content & Structure course (Fall 2024).
  • Print production associate at Office Depot with additional training in retail logistics and cashier.
  • Involved in a Dungeons & Dragons meetup group, having been "Dungeon Master" for the past year.
  • Explore and experiment with various cooking recipes at home and online with friends.
  • First and Second Assistant Director (Spring 2013) for various student short films. Scheduled shoots and ensured they ran in a timely manner; assisted with casting and scouting locations.

Timeline

Print Associate

Office Depot
02.2022 - Current

Quality Control

Via Wash Tub
05.2019 - 08.2021

Temp

The Smeberg Law Firm, PLLC
05.2018 - 06.2018

Fulfillment Associate

Amazon Fulfillment Center
06.2017 - 04.2018

Assembly Associate

Monarch Trophy
04.2017 - 06.2017

Survey Conductor

Galloway Research
03.2014 - 04.2017

Customer Support

Conduit Global
09.2013 - 03.2014

Data Entry and Mac Technical Support

David Holman
01.2012 - 06.2013

No Degree - Health Information Technology Program

St. Phillip's College

No Degree - Literature Courses, Creative Writing

Northwest Vista College

No Degree - Creative And Technical Writing; Photography And Cinematography

New Mexico State University

No Degree - Algebra, Film Editing, And Other Basic Courses

Northwest Vista College

No Degree - Film Editing, Acting

College of Santa Fe

High School Diploma -

Communications Arts High School
NICHOLAS A. WILSON