NICHOLAS BAEZ
Doral,FL
Summary
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
8
8
years of professional experience
Work History
Food Runner
SI SI Mediterranean Restaurant
06.2024 - 09.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Barista
Buongiorno on the Harbor
06.2024 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Waiter's Assistant
The Cheesecake Factory
05.2023 - 05.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
Room Service Server
JW Marriott Marquis
03.2022 - 04.2023
- Minibar Attendant
- Restocked supplies to keep team efficient and ready for guests' orders.
Customer Service
E-Box Drop
11.2020 - 03.2022
- Export Coordinator
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Busser
ITALIAN CUISINE - Scarpetta Beach
05.2020 - 11.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Busser
Colombian restaurant - Mondongos
10.2019 - 05.2020
- Barback
- Barista
Busser
ITALIAN CUISINE - Nick & Tonis
05.2016 - 11.2016
Education
High school -
Ronald W Reagan High School
Miami, FLSkills
- Bilingual
- Exceptional customer service
- Upbeat, outgoing, and positive
- Team Player
- Quick Learner
- Strong Work Ethic
References
- Julie Berger, General Manager - Nick & Toni's, 6313243550
- Juan Sanchez, General Manager Scarpetta Beach, juansanchez@gurneysresorts.com
Timeline
Food Runner
SI SI Mediterranean Restaurant
06.2024 - 09.2024
Barista
Buongiorno on the Harbor
06.2024 - 09.2024
Waiter's Assistant
The Cheesecake Factory
05.2023 - 05.2024
Room Service Server
JW Marriott Marquis
03.2022 - 04.2023
Customer Service
E-Box Drop
11.2020 - 03.2022
Busser
ITALIAN CUISINE - Scarpetta Beach
05.2020 - 11.2020
Busser
Colombian restaurant - Mondongos
10.2019 - 05.2020
Busser
ITALIAN CUISINE - Nick & Tonis
05.2016 - 11.2016
High school -
Ronald W Reagan High School
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