Nicholas Bailey
Indianapolis,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Contract Manager
Barth Electric
06.2022 - Current
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for all projects.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
Electrical Supervisor
Eco Engineering Inc.
11.2020 - 06.2022
- Supervised and evaluated installation and repair of lights and power in buildings and facilities.
- Analyzed complex technical problems, determined solutions and made sound decisions.
- Prepared and analyzed complex reports of general or technical nature.
- Estimated dollars and materials for department work orders.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Sales
Kirby Risk Electrical Supply
12.2017 - 11.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
Operations Manager
White Lodging
02.2015 - 10.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Generated new business with marketing initiatives and strategic plans.
Education
Bachelor of Arts - Political Science And Philosophy
IUPUI
Indianapolis05.2017
High School Diploma -
Speedway High School
Speedway, IN05.2008
Skills
- Microsoft Office
- Service Quality Standards
- Profit Margins
- Records and Database Management
- Contract Pricing
- Event Planning
- Prospect Targeting
- Cold Calling
- Advertising Campaigns
- Team Recruiting and Onboarding
- Brand Development and Awareness
- Public Relations
Timeline
Contract Manager
Barth Electric
06.2022 - Current
Electrical Supervisor
Eco Engineering Inc.
11.2020 - 06.2022
Sales
Kirby Risk Electrical Supply
12.2017 - 11.2020
Operations Manager
White Lodging
02.2015 - 10.2017
Bachelor of Arts - Political Science And Philosophy
IUPUI
High School Diploma -
Speedway High School
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