Nicholas Baines
Katy,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sales Manager
John Eagle Honda Of Houston
02.2019 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained on Eleads in Penciling Deals
- Trained on Pulling customers credit profiles
- Obtaining Payoff Quote
- Structuring Deals in CDK
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues promptly.
Tech Support
PaySAFE
04.2013 - 09.2018
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Marketing Certification - Marketing
Lone Star College System
Spring, TX06.2015
Skills
- POS System Operations
- Customer Needs Assessment
- Sales Goal Attainment
- Dispute Mediation
- Customer Service
- Time Management
- Sales Generation
- Verbal and Written Communication
- Sales Expertise
- Teamwork and Collaboration
- Upselling Techniques
- Lithia Certified Finance Training
Timeline
Sales Manager
John Eagle Honda Of Houston
02.2019 - Current
Tech Support
PaySAFE
04.2013 - 09.2018
Marketing Certification - Marketing
Lone Star College System
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