Nicholas Baker
Waterford
Summary
Proven leader in retail management, adept at driving sales and enhancing customer service at AT&T by Millennium Wireless. Skilled in problem-solving and teamwork, consistently achieving targets through exceptional customer assistance and efficient store operations. Excelled in cash handling and fostering a collaborative environment, significantly contributing to store success.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
14
14
years of professional experience
Work History
Store Manager
AT&T by Millennium Wireless
05.2021 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Retail Sales Associate
T-Mobile by PCS Experts
08.2019 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Sales Associate
Sprint by PCS Mobile Solutions
02.2011 - 07.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized displays to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Romeo Senior High School
Romeo, MI06-2007
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Store operations
- Cash handling
- Retail sales
- Exceptional customer service
- Store opening and closing
Timeline
Store Manager
AT&T by Millennium Wireless
05.2021 - 01.2025
Retail Sales Associate
T-Mobile by PCS Experts
08.2019 - 05.2021
Sales Associate
Sprint by PCS Mobile Solutions
02.2011 - 07.2019
High School Diploma -
Romeo Senior High School
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