Nicholas Barajas
El Paso,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
DataXport
El Paso, TX
11.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Walmart
El Paso, TX
03.2024 - 11.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Appliance Installer
Best Buy
El Paso, TX
10.2023 - 01.2024
- Assemble, install, and test new appliances according to manufacturer's specifications.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Maintain accurate records of services provided and materials used during installations.
Customer Service Cashier
Chick Fill A
El Paso, TX
03.2023 - 09.2023
- Set up work stations, prep tables, service counters and steam tables.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
Marketing Manager
Progressive Lone Star
El Paso, TX
07.2020 - 01.2022
- Produced ideas for promotional events or activities and organized them efficiently.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
Education
Some College (No Degree) - H.V.A.C
El Paso Community College
El Paso, TXSkills
- Problem solving
- Typing proficiency
- Member account management
- Verbal and written communication
- Multitasking and organization
- Active listening
- Dispute resolution
Timeline
Customer Service Representative
DataXport
11.2024 - Current
Cashier
Walmart
03.2024 - 11.2024
Appliance Installer
Best Buy
10.2023 - 01.2024
Customer Service Cashier
Chick Fill A
03.2023 - 09.2023
Marketing Manager
Progressive Lone Star
07.2020 - 01.2022
Some College (No Degree) - H.V.A.C
El Paso Community College
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