Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Package Car Delivery Driver
United Parcel Service, UPS
Oak Creek, WI
10.2014 - 07.2024
Conducted investigations into workplace complaints of unfair treatment or safety issues.
Reviewed disciplinary action taken against employees to determine if it was consistent with the CBA or applicable laws.
Negotiated with management on behalf of union members regarding wages, hours, working conditions, and other contractual obligations.
Attended monthly meetings with management to review contract compliance and address employee concerns.
Provided advice and guidance on labor-related matters to union members.
Assisted union members in filing grievances and preparing for hearings.
Press Operator
Amcor Flexibles
Milwaukee, WI
04.2009 - 09.2014
Train new employees in safe operation procedures for printing presses.
Mix ink colors according to specific formulas.
Set up and operated progressive presses to produce materials to customer specifications.
Operate auxiliary equipment such as folding machines or cutting devices.
Outside Sales Representative
Quill Corporation
Brookfield, WI
10.2007 - 03.2009
Recruited, hired and trained new hires to optimize profitability.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
Generated sales by prospecting, negotiating contracts and closing.
Provided training sessions for new staff members on sales processes and procedures.
Met regularly with team members to discuss progress towards goals.