Nicholas Bernard O'Donnell

• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
• Answered product questions using product knowledge and store insight
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

• Utilized strong multitasking/teamwork abilities to manage multiple responsibilities effectively with kitchen staff, ensuring a smooth flow of service during peak meal times.
• Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
• Greeted customers warmly to provide exceptional customer service.

• Extensive efforts coordinating and implementing summer events/activities
• Full summer term youth counselor position, lead of classroom activities, and junior counselors.
• Maintained accurate records of camper attendance, incident reports, and medical information to ensure proper documentation for all activities.

• Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
• Supported dock management in implementing procedures for improved workflow and staff performance.
• Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.

• Worked summer term as camp counselor, both 2021, and 2022 summer term
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

• Worked 2019 & 2020 full summer, and end of the season 2021
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Provided friendly customer service to guests and addressed patrons concerns.

2 years of BS courses in biology/computer science related studies.