Nicholas Birdsong
Grove,OK
Summary
Highly motivated and goal-oriented casino professional with 14 years of tribal gaming experience. Committed to upholding tribal values and traditions while driving economic development and prosperity within tribal communities. Excited to contribute meaningfully to the growth and success of others around me.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Grand Lake Casino
12.2020 - Current
- Managed all aspects of daily gaming operations to provide outstanding guest experiences while ensuring operational efficiency.
- Strategically implemented new approaches to boost gaming revenue and broaden income streams by incorporating events, food venues, and entertainment.
- Ensured strict compliance with tribal, state, and federal gaming regulations to maintain seamless operations and licensure.
- Oversaw annual budget creation, analyzed key performance indicators, and introduced cost-saving strategies to improve profitability without sacrificing quality.
- Strengthened the casino's community ties through active support of tribal programs, cultural events, and charitable initiatives.
Assistant General Manager
Grand Lake Casino
10.2019 - 12.2020
- Collaborated with the General Manager to implement strategic initiatives, enhancing operational efficiency and ensuring long-term success.
- Generated detailed reports and analyzed operational data to provide actionable insights, aiding the General Manager in making informed decisions.
- Collaborated with department heads to ensure alignment with General Manager’s directives, fostering teamwork and operational consistency.
- Led operational improvements, marketing campaigns, and facility upgrades as assigned by the General Manager.
Slot Operations Manager
Grand Lake Casino
03.2016 - 10.2019
- Managed all aspects of the slot department to ensure operational efficiency, regulatory compliance, and guest satisfaction.
- Directed daily slot floor activities, ensuring all machines operated efficiently and provided superior gaming experiences for guests.
- Directed the hiring, training, and supervision of slot attendants and technicians, cultivating a team-oriented and customer-centric atmosphere.
- Analyzed slot performance metrics, including hold percentages, revenues, and machine utilization, to optimize revenue and implement strategic changes to the floor layout.
- Improved player satisfaction through timely resolution of guest concerns and maintaining an engaging atmosphere.
- Maintained strict compliance with gaming regulations by performing regular audits and inspections.
- Managed relationships with slot machine manufacturers and service providers to oversee installations, repairs, and software updates, ensuring the casino remained competitive with the latest technology.
- Prepared and managed the slot department’s budget, effectively controlling costs while achieving performance goals.
Education
Masters - Business Administration
Missouri Southern State University
Joplin, MO07-2025
Bachelor of Science - Business Administration
Missouri Southern State University
Joplin, MO12-2020
Associate of Arts - Criminal Justice
NEO A&M College
Miami, OK05-2013
Skills
- Strategic Planning
- Financial Management
- Revenue Optimization
- Regulatory Compliance
- Guest Satisfaction
- Employee Engagement
- Organizational Development
- Slot Floor Management
- Performance Metrics Analysis
Certification
- OSU Certificate in Gaming Leadership
- Player Performance Group - Certified Casino Professional
- Purpose & Performance Group - G.U.E.S.T. Service Training
- Tribal Human Resources Professional - Certificate of Achievement
Tribal Affiliation
- Cherokee Nation Member
- Seneca-Cayuga Nation Member
Languages
English
Timeline
General Manager
Grand Lake Casino
12.2020 - Current
Assistant General Manager
Grand Lake Casino
10.2019 - 12.2020
Slot Operations Manager
Grand Lake Casino
03.2016 - 10.2019
- OSU Certificate in Gaming Leadership
- Player Performance Group - Certified Casino Professional
- Purpose & Performance Group - G.U.E.S.T. Service Training
- Tribal Human Resources Professional - Certificate of Achievement
Masters - Business Administration
Missouri Southern State University
Bachelor of Science - Business Administration
Missouri Southern State University
Associate of Arts - Criminal Justice
NEO A&M College
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