Nicholas Birmingham
Hackettstown
Summary
Results-driven Network Engineer with extensive experience in on-site network management and support. Develops and implements strategies that align with corporate objectives while managing IT systems effectively. Establishes and maintains reliable networks and servers, delivering tailored solutions to client challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Engineer
Ronetco Supermarkets
Ledgewood
04.2024 - Current
- Configured and maintained enterprise network infrastructure, enhancing performance and reliability.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Employed firewalls and VPNs to safeguard network security.
- Monitored network performance and troubleshot issues, ensuring minimal downtime and uninterrupted service.
- Coordinated with vendors and service providers for timely delivery and setup of network equipment, facilitating seamless operations.
- Resolved complex technical issues for customers via phone and chat support.
- Provided training and mentorship to new Tier 1 support staff on best practices.
Junior Support Engineer
Ronetco Supermarkets
Ledgewood
04.2023 - 04.2025
- Resolved customer inquiries via phone, email, and chat to enhance user satisfaction.
- Responded promptly to emergency calls related to system outages or malfunctions.
- Assisted team members in troubleshooting hardware and software problems to ensure timely resolution.
- Documented technical issues and solutions in support database to streamline future troubleshooting.
- Created diagrams of computer networks to aid in troubleshooting efforts.
Owner/Operator
Birmcarts
Hackettstown
01.2018 - 03.2023
- Established and grew e-commerce business specializing in resale of electronics, sports cards, and clothing items, achieving consistent revenue growth.
- Developed and implemented promotional strategies that increased sales by 50% and attracted a loyal customer base.
- Maintained accurate financial records and identified opportunities to maximize profits and streamline operations for improved performance.
- Built a network of like-minded individuals and leveraged relationships to expand the business and achieve new milestones.
- Led a community of 1,000+ members, providing guidance and support on how to start and grow a successful e-commerce business.
- Enhanced search engine optimization and social media presence of community, driving 40% increase in traffic and engagement.
- Acquired expertise in the use of Windows Servers and specialized software, such as 'bots', to secure limited-edition products online.
Sales/IT & Marketing Manager
Garden State Engine & Equipment
Somerville
01.2018 - 04.2023
- Spearheaded a comprehensive digital marketing campaign that revamped the company's online presence, resulting in a 40% increase in sales and a 120% surge in website traffic.
- Designed and executed successful trade show booths that effectively promoted the company and its products to a wider audience.
- Organized and hosted product showcase events, generating an average of 10 sales per event.
- Created marketing materials, including brochures and product literature, that clearly communicated company's value proposition.
- Built and maintained two sister company websites, enhancing user experience and ensuring consistency across platforms.
- Managed the deployment and upkeep of all IoT devices, ensuring smooth and reliable operation across the company.
- Overhauled the network infrastructure at two locations, implementing new hardware and upgrading systems to stay current and competitive.
- Provided IT support and assistance to 30 employees, ensuring a productive and efficient work environment.
- Photographed and documented each piece of equipment, creating a visual library for reference and training purposes.
Manager
Allamuchy Liquors
Allamuchy
01.2015 - 01.2018
- Developed and implemented innovative marketing strategies that significantly boosted sales and exceeded targets.
- Maintained accurate inventory records and identified ordering needs to ensure optimal stock levels.
- Conducted product research and provided knowledgeable recommendations to customers, enhancing their shopping experience.
- Demonstrated reliability and a willingness to take on challenges, delivering high-quality results that supported team success.
Cashier/Grocery Clerk
Shoprite Supermarket
Hackettstown
01.2013 - 01.2015
- Provided exceptional customer service, consistently exceeding customer expectations and enhancing overall satisfaction.
- Earned consistently high scores from secret shoppers, reflecting the quality of service and professionalism provided to customers.
- Managed all aspects of grocery operations, ensuring smooth and efficient store functions during regular responsibilities.
- Mentored new employees, delivering training and support while cultivating a positive, collaborative work environment.
Education
NJIT Cyber Security Boot Camp - Cloud Computing, Digital Forensics and Incident Response, Windows Servers & Active Directory, Python, Linux, Networking, Data Loss Prevention, Business Infrastructure and Security, SQL
NJIT Cyber Security Boot Camp
Newark, New Jersey03-2022
Hackettstown High School -
Hackettstown High School
Hackettstown, New Jersey06-2016
Skills
- Cisco networking
- Router management
- VPN implementation
- Firewall configuration
- Network troubleshooting
- Networking
- Linux Servers
- Windows
- MacOS
- IOS
- Android
- Python
- Hardware configurations
- Equipment configuration
- Technical documentation
- Vendor coordination
- Training and mentorship
- Time management
- Microsoft Office
Languages
- English
- Spanish
Hobbies and Interests
- Basketball
- Watching football
- Video games
- Music
- Hiking
- Sailing
- Kayaking
- Swimming
- Traveling
Leadership Experience And Activities
- Volunteer at Food Bank, Giving back to the community is very important to me
- Volunteer Referee at Local Basketball Games, Giving back to the community I grew up in
- Coached Youth Basketball Team and Ran Summer Basketball Camps
Certification
CompTia Network+
Timeline
Network Engineer
Ronetco Supermarkets
04.2024 - Current
Junior Support Engineer
Ronetco Supermarkets
04.2023 - 04.2025
Owner/Operator
Birmcarts
01.2018 - 03.2023
Sales/IT & Marketing Manager
Garden State Engine & Equipment
01.2018 - 04.2023
Manager
Allamuchy Liquors
01.2015 - 01.2018
Cashier/Grocery Clerk
Shoprite Supermarket
01.2013 - 01.2015
NJIT Cyber Security Boot Camp - Cloud Computing, Digital Forensics and Incident Response, Windows Servers & Active Directory, Python, Linux, Networking, Data Loss Prevention, Business Infrastructure and Security, SQL
NJIT Cyber Security Boot Camp
Hackettstown High School -
Hackettstown High School