Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

NICHOLAS BLANCHARD

El Mirage,AZ

Summary

Highly motivated insurance Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.


Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Associate I

USAA
01.2013 - 10.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Plumber

Joshua Plumbing
07.2010 - 09.2012
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Measured, threaded, and cut materials to correct angles.
  • Complied with state plumbing codes throughout duration of each project.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.

Termite Inspector/treater

Terminix
02.2009 - 07.2012
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.

Petty Officer Second Class

United States Naval Service
11.2004 - 11.2008
  • Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
  • Directed safe and secure operations over weapons magazines containing explosive ordinance without incident.
  • anti terrorism team leader: conducting and supervising security activities for aircraft carrier as on scene leader.
  • Executed tactical operations with accuracy and control.
  • Prepared and delivered investigative reports and briefings.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.

Education

No Degree - History And Humanities

Grossmont College
El Cajon, CA

Associate of Arts - History And Humanities

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
01.2017

Skills

  • Business Development
  • Order Processing
  • Client Account Management
  • Payment Processing
  • Product Sales
  • Upselling
  • Sales Development
  • Problem-Solving Skills
  • Policy and Procedure Adherence

Accomplishments

  • flag letter of accommodation from Navy Admiral.
  • Innovation idea contributed at USAA that was expected to save over $250,000 annually.
  • Good conduct medal U.S Navy
  • Honorable discharge U.S Navy

Certification

  • property and casualty License - 2013-current

Timeline

Sales Associate I

USAA
01.2013 - 10.2023

Plumber

Joshua Plumbing
07.2010 - 09.2012

Termite Inspector/treater

Terminix
02.2009 - 07.2012

Petty Officer Second Class

United States Naval Service
11.2004 - 11.2008

No Degree - History And Humanities

Grossmont College

Associate of Arts - History And Humanities

Maricopa Community Colleges - Rio Salado Community College

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