Nicholas Boss
Maryland Heights,United States
Summary
Dynamic Store Manager with a proven track record at Energy Express, excelling in team leadership and strategic planning. Enhanced customer satisfaction through innovative training programs and effective inventory management, driving sales growth. Adept at fostering a collaborative work environment while implementing cost control measures to optimize profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Energy Express
St Louis, MO
03.2025 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Analyzed sales data to identify trends, driving inventory management and product placement strategies.
- Managed vendor relationships, negotiating favorable terms to optimize product availability and cost efficiency.
- Led weekly team meetings to align on goals, address challenges, and foster a collaborative work environment.
- Streamlined store processes, reducing operational inefficiencies while improving customer service experiences.
- Monitored financial performance metrics, implementing corrective actions to achieve profit targets consistently.
- Cultivated a positive store culture through employee engagement initiatives and recognition programs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Assistant Manager
QuikTrip
St Louis, MO
05.2019 - 02.2025
- Supervised daily store operations to ensure high levels of customer service and satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements to enhance efficiency in inventory management.
- Assisted in developing promotional strategies to drive sales and increase customer engagement.
- Analyzed sales data to identify trends and inform product ordering decisions.
- Maintained compliance with health and safety regulations across all store activities.
- Engaged with customers to address inquiries and resolve issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Kitchen Trainer
McDonald's
Fairview Heights, IL
10.2018 - 05.2019
- Trained new employees on food safety and sanitation protocols.
- Developed training materials to enhance team knowledge and efficiency.
- Facilitated hands-on workshops to improve cooking techniques and service skills.
- Conducted regular assessments to ensure adherence to operational standards.
Shift Lead
Dairy Queen Grill & Chill
09.2017 - 06.2018
- Supervised daily store operations to ensure high levels of customer service and satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements to enhance efficiency in inventory management.
- Assisted in developing promotional strategies to drive sales and increase customer engagement.
- Analyzed sales data to identify trends and inform product ordering decisions.
- Maintained compliance with health and safety regulations across all store activities.
- Engaged with customers to address inquiries and resolve issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Williams Bay High School
Williams Bay, WI05-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Performance reviewing
- Cost control
- Project management
- Budgeting and finance
- Google drive
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Coaching and mentoring
- Recruitment and hiring
- Product and service sales
- Inventory management
- Process improvement strategies
- Vendor relationship management
Certification
Serf safe
Timeline
Store Manager
Energy Express
03.2025 - Current
Assistant Manager
QuikTrip
05.2019 - 02.2025
Kitchen Trainer
McDonald's
10.2018 - 05.2019
Shift Lead
Dairy Queen Grill & Chill
09.2017 - 06.2018
High School Diploma -
Williams Bay High School