Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Nicholas Bratton

Saint Joseph,MO

Summary

Highly-skilled phlebotomist with 2 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dependable Phlebotomist and Plasma Processor effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Phlebotomist

Grifols Biomat USA
06.2022 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
  • Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
  • Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.

Sales Associate

Dicks Sporting Goods
08.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Customer Service

Mcdonalds
04.2019 - 08.2021
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Provided exemplary customer service to guests.
  • Provided extraordinary customer service to clients.
  • Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores [Number]%.

Education

High School Diploma -

Lafayette High School
Saint Joseph, MO
05.2022

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA Compliance
  • Cleanroom Protocols
  • Standard Operating Procedures
  • Quality Control Management
  • Centrifugation Techniques
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Accomplishments

  • Achieved 100% error-free rate in 1 year.
  • Achieved 100% yield by completing sticks and bottle processing with accuracy and efficiency. With the center staff
  • Became a Phlebotomy and Plasma Processing trainer within a year of working for Bio Mat


Certification

  • DPT - Donor Phlebotomy Technician
  • PT - Phlebotomy Technician
  • Certified Phlebotomist, Grifols Bio Mat USA
  • Certified Plasma Processor, Grifols Bio Mat USA

Timeline

Phlebotomist

Grifols Biomat USA
06.2022 - Current

Sales Associate

Dicks Sporting Goods
08.2021 - 05.2022

Customer Service

Mcdonalds
04.2019 - 08.2021

High School Diploma -

Lafayette High School

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Nicholas Bratton