Nicholas Briggs
Overview
11
11
years of professional experience
Work History
Tier II Business Team Member
Lalor Family Dental
06.2025 - Current
- Oversee the schedules of Dr. Jia Lee, DDS. and Dr. Dimitri Kvenrenchkhiladze, DMD as their Scheduling Coordinator.
- Accurately creating and maintaining appointments for new and existing patients over the phone or in person.
- Create and review treatment plans for complex work such as oral surgery, implants, dentures, and other detailed plans in addition to "basic" treatment.
- Complete all tasks associated with opening or closing the office.
- Understand remarks from insurance EOB's, pre estimates and pre authorizations and can explain them to patients in a way that they can easily understand.
- Creating and sending insurance claims.
- Understanding the difference between PPO vs HMO/DMO plans and recognizing them in patient insurance cards.
- Establishing, updating, and processing spend-down insurance plans.
- Address patient conflicts in a professional, competent, and calm manner.
- Develop and maintain strong intrapersonal relationships between team members and patients.
- Assist team members in areas in which they may be struggling.
Apprentice (Assistant GM)
Chipotle Mexican Grill
07.2024 - 05.2025
- Close collaboration with GM and Field Leader to manage store operations and talent on a day-to-day basis.
- Contributed to the Talent Development process by hiring, training, and onboarding new Crew Members.
- Completed Administrative tasks such as timecards, scheduling, inventory management, and food and supply orders.
- Maintained an environment that set high standards for food safety and quality.
- Cultivated a positive and efficient guest experience for both in store and online customers.
- Acted as Service Leader and Kitchen Leader when needed.
Split Case Picker
CVS Caremark Distribution Center
06.2022 - 07.2023
- Selected the needed pieces of merchandise and placed them into a tote or box while timed and watched for accuracy in a fast paced environment
- Assisted in other areas of the warehouse as needed
- Mentored new employees
Online Grocery Pickup Associate
Walmart Supercenter
07.2021 - 02.2022
- Fulfill and Dispense Online Orders
- Shopped for Merchandise and Groceries from throughout the store
- Staged orders by Order Number ensuring the accuracy of orders prior to pickup while Quality Checking items in all orders
- Interacted with customers over the phone to check-in, address any other questions or concerns, and process refunds
- Dispensed and bagged orders for customers when they arrive
- Mentored new employees in all areas of the department
- Assisted in other areas of the store as needed
- Worked efficiently and accurately while working in an extremely fast paced environment while being timed
Bookseller
Barnes & Noble Booksellers
07.2019 - 07.2021
- Created a unique, engaging Customer Experience, and provided excellent support to establish customer loyalty
- Leveraged key campaigns such as 'Our Monthly Picks', Memberships, etc., to hand sell and engage in conversation with every customer
- Curated compelling and vibrant displays, ensuring section detail is targeted to the customer
- Mentored new employees, helping them acclimate to bookselling and the store
- Communicated effectively and respectfully with all customers and colleagues
Front Desk Manager
Valley Bowling Center
09.2015 - 11.2019
- Managed daily tasks that helped grow business and provide the customer with a positive experience when they visit
- Provided customer support to new and existing patrons
- Worked with NYS officials to help run State Tournaments
- Balanced cash registers to have them ready for opening and closing
Education
ServSafe Certification - Food Safety
National Restaurant Association
Google IT Support Professional Certificate -
Coursera
OnlineHigh School Diploma -
Waverly High School
Waverly, NYSkills
- Exceptional in person and over the phone Customer Service
- Interdisciplinary Team Player
- Respectful Communication Skills
- Conflict Resolution
- Computer Literacy
- Social Media Marketing
- Upselling
- Conscientious
- Meticulous
- Prudent
- Patient
- Organized
Timeline
Tier II Business Team Member
Lalor Family Dental
06.2025 - Current
Apprentice (Assistant GM)
Chipotle Mexican Grill
07.2024 - 05.2025
Split Case Picker
CVS Caremark Distribution Center
06.2022 - 07.2023
Online Grocery Pickup Associate
Walmart Supercenter
07.2021 - 02.2022
Bookseller
Barnes & Noble Booksellers
07.2019 - 07.2021
Front Desk Manager
Valley Bowling Center
09.2015 - 11.2019
ServSafe Certification - Food Safety
National Restaurant Association
Google IT Support Professional Certificate -
Coursera
High School Diploma -
Waverly High School