Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Brown

Atlanta,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in ecommerce industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

PBX/Technical Support Representative

Kimpton Hotel Group
Hapeville, GA
08.2023 - Current
  • Technical support that is focused first and foremost in customer success.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.

Warehouse/Robotic Technician

Stord
Atlanta, GA
01.2022 - 08.2023
  • Troubleshot robotic system problems and identified root cause of issues.
  • Integrated industrial control systems into robot setups ensuring proper functionality.
  • Documented robotics test procedures and results.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.

Overnight Manager

Planet Fitness Gym
Austell, GA
01.2021 - 12.2022
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Supported sales team members to drive growth and development.
  • Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
  • Resolved complaints from customers in a timely manner by addressing their concerns directly and finding solutions quickly.
  • Provided feedback on employee performance reviews, coaching when needed.
  • Analyzed customer data to determine areas where improvements could be made.
  • Organized and facilitated group fitness classes for members of the gym.

Education

High School Diploma -

New Manchester High School
Douglasville, GA
05-2012

Skills

  • Application Support
  • Information Protection
  • Customer Service
  • Performance Testing
  • User Support
  • Technical Support
  • Customer Success Management

Certification

  • CompTIA A+

Timeline

PBX/Technical Support Representative

Kimpton Hotel Group
08.2023 - Current

Warehouse/Robotic Technician

Stord
01.2022 - 08.2023

Overnight Manager

Planet Fitness Gym
01.2021 - 12.2022

High School Diploma -

New Manchester High School

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Nicholas Brown