Nicholas Bullard

Customer Service Representative

Aston Carter

Fort Worth, TX

01.2022 - Current

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Developed strong customer relationships to encourage repeat business.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Used approved scripts to de-escalate angry customers during telephone interactions.

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