Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Bunker

Sterling Heights,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Global Operations Manager

TCS
03.2020 - Current
  • Developed processes to save on costs and reduce contact volume.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Installer/Mechanical Engineer

South River Marine
04.2008 - Current
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Calculated materials and time needed for each job.
  • Tested systems, noting issues and completing preventive maintenance.
  • Complete end to end installation of electronics

Global Operations Manager

DXC Technology
06.2018 - 03.2020

Supervisor

DXC Technology
01.2017 - 06.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Associate of Applied Science - Computer Information in CISCO

Baker College
Auburn Hills, MI
06-2016

Skills

  • Workforce planning
  • Cross-functional team leadership
  • Standard operating procedures
  • Strategic planning
  • Outstanding communication skills
  • Supervisory role background
  • Key performance indicators
  • Compliance management
  • Asset management
  • Excellent interpersonal skills

Timeline

Global Operations Manager

TCS
03.2020 - Current

Global Operations Manager

DXC Technology
06.2018 - 03.2020

Supervisor

DXC Technology
01.2017 - 06.2018

Installer/Mechanical Engineer

South River Marine
04.2008 - Current

Associate of Applied Science - Computer Information in CISCO

Baker College
Nicholas Bunker