Nicholas Bunnell
Endwell,NY
Summary
Experienced Supervisor with exceptional talent in leading teams, delivering results and exceeding expectations. Successful in the assignment of tasks, training employees, providing positive feedback, mediating interpersonal conflicts, and implementing company standards and procedures. Possess superb communication and listening skills. Unparallel leadership and visionary, driving employees to unlock full potential.
Overview
18
18
years of professional experience
Work History
Binghamton VA Supervisor
Department Of Veteran Affairs
10.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor of Orthopedics
United Health Services
10.2019 - 10.2023
- Oversee daily operations for an Orthopedics/Sports Medicine office with 23 providers and 43 clinical staff.
- Manage daily tasks to optimize appointment scheduling, patient records management, and billing functions.
- Developed and implement strategies to streamline patient access, while improving patient satisfaction and quality of care.
- Established and maintained effective communication with staff, physicians and community outreach programs to promote top-notch patient care.
- Designed and introduced internal leadership development containing models of coaching and team management, leading to promotion of employees into increased levels of responsibility.
Supervisor of Primary Care
United Health Services
03.2016 - 10.2019
- Managed daily office operations and the inventory of supplies for 2 Primary Care offices and a staff of 23 personnel.
- Applied strong leadership talents, implementing expert problem solving while maintaining team efficiency and positive organizational workflow.
- Resolved customer complaints and issues, adjusting policies to meet consistently revolving needs.
- Evaluated employee performance while mentoring and coaching to obtain success in areas needing improvement.
- Monitored workflow successfully, producing immaculate employee time management leading to a rise in productivity.
Medical Receptionist
United Health Services
01.2015 - 03.2016
- Adhered to strict HIPAA guidelines while safeguarding patient privacy in a successful manner.
- Reviewed patient insurance, demographics, and health history ensuring details were kept current.
- Assisted patients in completion of necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Office Assistant/Phlebotomist
United Health Services
10.2013 - 01.2015
- Performed Phlebotomy procedures with strict attention to detail and accuracy, while ensuring empathy.
- Prioritized assigned tasks, effectively multi-tasking while engaging critical thinking.
- Performed precision in the act of drawing blood, labeling specimens/samples, and proper handling of specimens/samples.
- Verified patient's pertinent information and accurately explained the sampling procedure.
Patriot Missile/Weapons System Technician
US Army
09.2006 - 09.2011
- Rigorously maintained various pieces of equipment while adhering to strict US Army procedures, exhibiting a keen attention to detail.
- Held and preserved a Department of Defense Secret Security clearance, displaying responsibility regarding National Security.
- Responsible for the accounting of numerous pieces of equipment on the Patriot Missile System, resulting in no loss or damage both stateside and deployed to austere conditions.
- Accountable for the daily health and welfare of a team consisting of 5 Soldiers.
- Recognized by the US Army in observance of daily tasks leading to multiple promotions culminating in obtaining the rank of Sergeant.
Education
Bachelor of Science - Finance
The University of Tampa
Tampa, FLAssociate of Applied Science - Business Administration
SUNY Broome Community College
Binghamton, NY05.2004
High School Diploma -
Maine Endwell High School
Endwell, NY06.2002
Skills
- Flexible Leadership
- Pristine Communication
- Highly Dependable
- Problem Solver
- Independent Thinker
- Result Oriented
- Adapt to High Pressure
- Honest and Reliable
Timeline
Binghamton VA Supervisor
Department Of Veteran Affairs
10.2023 - Current
Supervisor of Orthopedics
United Health Services
10.2019 - 10.2023
Supervisor of Primary Care
United Health Services
03.2016 - 10.2019
Medical Receptionist
United Health Services
01.2015 - 03.2016
Medical Office Assistant/Phlebotomist
United Health Services
10.2013 - 01.2015
Patriot Missile/Weapons System Technician
US Army
09.2006 - 09.2011
Bachelor of Science - Finance
The University of Tampa
Associate of Applied Science - Business Administration
SUNY Broome Community College
High School Diploma -
Maine Endwell High School