Nicholas Chan
Phoenix,AZ
Summary
Senior Account Manager with an 8-year sales background within diverse organizations. Consultative sales expert with history of exceeding quotas, building customer bases and capitalizing on valuable business opportunities.
Overview
12
12
years of professional experience
Work History
Sr. Sales Development Representative
Workiva
Scottsdale
03.2022 - 04.2023
- Achieved highest closed won revenue in entire company, totaling $4,871,390.
- Exceeded quota and finished at 132% to plan YTD.
- Helped interview/hire/build new APAC SDR team while supporting their onboarding process and passing on skills/best practices.
- Mentoring new hires and assisting with various projects to help support inside sales team globally including new technology research and implementation.
Sales Development Representative
Workiva
Scottsdale
09.2019 - 03.2022
- Outperformed yearly sales objectives, achieving 126% of designated quota.
- Drive lead and opportunity creation by speaking with both new logo and existing customers in our corporate space (SMB)
- Educating customers and new logo accounts by highlighting how Wdesk can help solve complex problems in both financial and non-financial reporting
Customer Account Manager
Backcountry.com
Salt Lake City, UT
08.2016 - 07.2019
- Exceeding monthly targets every month since 2016 with some months over 175% to goal.
- Cultivated and managed book of business of 4000 clients.
- EOY sales of $1.1 million for 2018
- Achieved 2018 President's Club for sales performance.
- Ranked #1 of 75 in customer contact conversion.
Senior International Sales Specialist
DHL Express
Tempe
01.2013 - 07.2016
- Promoted to senior-level position with responsibility for generating sales of international airfreight services among government and private sector customers.
- Named 'Employee of the Quarter' for Q2 in 2015 out of entire enterprise workforce, recognizing best-in-class service and outstanding personal performance.
- Met challenges of coordinating one of the largest single shipments for the company ($229K in revenue).
- Entrusted to take on additional open field sales territory, to include conducting routine face-to-face client meetings.
International Sales Specialist
DHL Express
Tempe
06.2011 - 12.2012
- Onboarded to develop opportunities for revenue generation, specializing in international business.
- Led customer consultations, assessed business needs, and recommended right-fit international shipping solutions.
- Fostered long-term customer relationships by ensuring strong satisfaction rates and effectively engaging with domestic and global teams to resolve service issues.
Education
Bachelor of Science - Marketing
Arizona State University, W.P. Carey School of Business
Tempe, AZSkills
Time Managementundefined
Timeline
Sr. Sales Development Representative
Workiva
03.2022 - 04.2023
Sales Development Representative
Workiva
09.2019 - 03.2022
Customer Account Manager
Backcountry.com
08.2016 - 07.2019
Senior International Sales Specialist
DHL Express
01.2013 - 07.2016
International Sales Specialist
DHL Express
06.2011 - 12.2012
Bachelor of Science - Marketing
Arizona State University, W.P. Carey School of Business
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