Nicholas Chapman
North Las Vegas,NV
Summary
With a proven track record at Mia tech and Albertsons, I excel in customer service and system troubleshooting, enhancing operational efficiency and client satisfaction. Recognized for my problem-solving abilities and positive attitude, I consistently deliver results, evidenced by exceptional feedback and performance metrics. My expertise spans maintenance, repairs, and fostering engaging customer interactions.
Overview
16
16
years of professional experience
Work History
Produce Clerk
Albertsons
Las Vegas, NV
04.2013 - 01.2025
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Informed customers about various types of produce available.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted other departments within the store when needed.
- Followed proper receiving procedures for perishable items.
- Maintained records related to sales for store management.
- Utilized shrink wrap machine for wrapping products properly.
- Assisted customers with product, promotion and policy information.
- Greeted customers and offered to help locate produce items.
- Monitored temperature controls for produce storage areas to maintain optimal freshness.
- Collaborated with team members, sharing tasks and supporting department goals.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Cleaned work areas throughout shift to maintain sanitation standards.
Misting Technician
mia tech
Las Vegas, NV
08.2016 - 09.2024
- Kept records of parts and equipment used in projects to update inventory.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Installed new components or replaced defective parts to restore functionality.
- Conducted routine maintenance and repairs systems.
- Recognized by management for providing exceptional customer service.
- Utilized skills to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through training.
Produce Clerk
Buger King
Pahrump, NV
10.2011 - 07.2012
- Checked completed orders for correct quantity and quality.
- Prepared a variety of food items according to customer orders or restaurant recipes.
- Inspected all serving stations for cleanliness and organization prior to meal service.
- Requested supplies and equipment orders, explaining needs to managers.
- Put together multiple, concurrent orders during dinner and lunch hours.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Performed closing duties such as restocking items, cleaning appliances and counters.
- Stocked and restocked supplies as needed throughout shift.
- Ensured that all food items were prepared according to company specifications and recipes.
- Prepared multiple orders at once for speedy service.
Customer Service Representative
Order Inn
Las Vegas, NV
01.2009 - 04.2011
- Answered customer inquiries via phone, email, and chat.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Maintenance and repairs
- Customer service
- Documentation and reporting
- System installation
- System troubleshooting
- Attention to detail
- Problem-solving
- Job site cleanup
- Routine Inspections
- Positive attitude
- Product restocking
- Willingness to learn
Timeline
Misting Technician
mia tech
08.2016 - 09.2024
Produce Clerk
Albertsons
04.2013 - 01.2025
Produce Clerk
Buger King
10.2011 - 07.2012
Customer Service Representative
Order Inn
01.2009 - 04.2011