Virgil Cantrell
Ponte Vedra,FL
Summary
Hard working detail oriented professional with extensive customer service, problem solving, and mechanical experience looking to apply my skills towards a life long career.
Overview
20
20
years of professional experience
Work History
Produce Clerk
Publix Super Markets Inc
04.2024 - Current
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted with weekly inventory counts.
- Pleasantly greeted customers and provided prompt and courteous service.
CNC Machine Operator
Palm Valley Metal Works
Ponte Vedra, FL
07.2021 - Current
- Kept parts within close tolerances of design standards to maintain optimal quality.
- Set controls to regulate speed, feed and coolant flow.
- Observed company's strict safety rules during each shift to avoid job-related injuries.
- Worked with supervisor to debug and develop production processes.
- Provided expert coaching and training for new team members.
Customer Service Representative
South State Bank
Jacksonville, FL
10.2017 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
Customer Service Office Staff Member
Publix Super Markets Inc
Ponte Vedra, FL
01.2005 - 10.2017
- Engaged in conversation with customers to understand needs, resolve problems, and answer product questions
- Mentored new employees on procedures and policies to maximize team performance.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Conducted research and reviewed findings to solve cash office balance issues
Maintenance Technician
Corrugated Machine Services
Tampa
06.2013 - 03.2014
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
Education
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL2007
Skills
- Customer service
- Decision Making
- Problem-Solving
- Safety Compliance
- Report Generation
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- Maintenance and repairs
- Preventive Maintenance
Timeline
Produce Clerk
Publix Super Markets Inc
04.2024 - Current
CNC Machine Operator
Palm Valley Metal Works
07.2021 - Current
Customer Service Representative
South State Bank
10.2017 - 06.2021
Maintenance Technician
Corrugated Machine Services
06.2013 - 03.2014
Customer Service Office Staff Member
Publix Super Markets Inc
01.2005 - 10.2017
High School Diploma -
Allen D Nease Senior High School