Nicholas Clark
Merrimack
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
Work History
Medical Assistant II
Elliot Medical Center
12.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Patient Service Representative
Elliot Medical Center
07.2021 - 09.2022
- Took copayments and compiled daily financial records.
- Compiled and reviewed medical charts.
- Used Epic to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand facility policies and procedures.
- Work closely with clinical staff to ensure priority patient needs are met
Medical Receptionist
ConvenientMD Urgent Care
10.2020 - 04.2021
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Resolved problems, improved operations and provided exceptional service.
- Received and processed stock into inventory management system.
- Receive and Send Faxes to different companies that are associated with ConvenientMD Urgent Care.
- Answer Phone Calls throughout the clinic providing details and hours of operation daily
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Patient Registration Representative
St Joseph Hospital
06.2018 - 09.2020
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient record via [Epic].
- Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
Customer Service Representative
Honey Baked Ham
11.2014 - 10.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Food Service Worker
Chic-Fil-A
09.2013 - 03.2014
- Greeted customers at the front counter to fulfill requests and answer questions.
- Observed customer purchases in line and differentiated between standard portions.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Education
Certificate - Medical Assisting
Manchester Community College
Manchester, NH12.2022
High School Diploma -
Nashua High School South
Nashua, NH07.2015
Skills
- HIPAA Compliance
- Medical Insurance Knowledge
- Patient Information Verification
- Inventory Management
- Patient Assistance
- Patient-focused care
- Data Entry
- Vital signs monitoring
- CPR
- Clinical Documentation
Timeline
Medical Assistant II
Elliot Medical Center
12.2022 - Current
Patient Service Representative
Elliot Medical Center
07.2021 - 09.2022
Medical Receptionist
ConvenientMD Urgent Care
10.2020 - 04.2021
Patient Registration Representative
St Joseph Hospital
06.2018 - 09.2020
Customer Service Representative
Honey Baked Ham
11.2014 - 10.2016
Food Service Worker
Chic-Fil-A
09.2013 - 03.2014
Certificate - Medical Assisting
Manchester Community College
High School Diploma -
Nashua High School South
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