Nicholas Clawson
Vallejo,CA
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach to pest management.
Overview
10
10
years of professional experience
Work History
Certified Field Trainer
Western Exterminator Company
01.2020 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored dozens of new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Performed general pest control solutions such as bed bug, general pest, and termite inspections and treatments.
- Adhered to most stringent safety procedures when applying chemicals.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Prepared reports and kept detailed records of pest control activities.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Inspected commercial and residential buildings and structures for pest issues.
- Inspected equipment for proper functionality to effectively facilitate application.
- Successfully conducted integrated pest management practices in residential, commercial and industrial settings.
Pest Control Specialist/WDO Inspector
Hydrex Pest Control Services
01.2016 - 01.2020
- Educated and advised customers on preventive measures to reduce pest infestations.
- Complied with safety guidelines and regulations with during pest control processes.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Fostered excellent service leading to positive online reviews.
Pest Control Specialist/Rodent Exclusion Inspector
Terminix Pest Control
01.2014 - 04.2016
- Educated and advised customers on preventive measures to reduce pest infestations.
- Complied with safety guidelines and regulations with during pest control processes.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Performed exclusion inspections and performed work to keep homes rodent and wildlife free.
Education
FR51285 - Branch 2&3 Field Representative
Structural Pest Control Board
2014
POST/PC832 - Law Enforcement
Public Safety Academy
Windsor, CA02.2012
High School Diploma -
Piner High School
Santa Rosa, CA12.2002
Skills
- Customer Retention
- Written Documentation
- Field Operations
- Sales Presentation
- Corrective Maintenance
- Work Assignments
- Personnel Scheduling
Timeline
Certified Field Trainer
Western Exterminator Company
01.2020 - Current
Pest Control Specialist/WDO Inspector
Hydrex Pest Control Services
01.2016 - 01.2020
Pest Control Specialist/Rodent Exclusion Inspector
Terminix Pest Control
01.2014 - 04.2016
FR51285 - Branch 2&3 Field Representative
Structural Pest Control Board
POST/PC832 - Law Enforcement
Public Safety Academy
High School Diploma -
Piner High School
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