Courtney Barrett
McDonough,GA
Summary
Results-driven skilled in customer service, proficient in managing multiple tasks simultaneously while maintaining high standards of efficiency. Focused on creating positive interactions that enhance customer retention.
Overview
15
15
years of professional experience
Work History
Certified Field Trainer
Delta Airlines
01.2023 - Current
- Facilitate ACS Learning curriculum development for classroom events.
- Support on-site preparation and management of event logistics for ACS Learning.
Customer Service/Airport Experience Agent
Delta Airlines
01.2019 - Current
- Developed plans to enhance customer satisfaction during IROP events.
- Implemented training programs that improved frontline team efficiency.
Entrepreneur/Owner of transport COMPANY
COURTANN ENTERPRISES
10.2010 - 08.2018
- Directed operational logistics to ensure prompt service delivery.
Led a team to optimize towing operations and increase service efficiency.
Trained staff in safety protocols and operational best practices.
Education
Associate Degree in Electronics - Electronic
ATI CAREER TRAINING CENTER
Miami, FL07.1994
Skills
- Customer service expertise
- Independent work ethic
- Proficient computer skills
- Dependability and accountability
- Analytical problem solving
- Conflict Resolution
- Communication skills
- Leadership training
- Operations management
- Team leadership
- Reliable and accountable
- Decision-making
- Composed under pressure
- Self-directed approach
- Time management
Custom
Our Father’s House Apostolic Church, Youth Leader, Sunday School Teacher, Audio Visual Technical Support. Delta Community Engagements in the community.
Custom
References available upon request.
Timeline
Certified Field Trainer
Delta Airlines
01.2023 - Current
Customer Service/Airport Experience Agent
Delta Airlines
01.2019 - Current
Entrepreneur/Owner of transport COMPANY
COURTANN ENTERPRISES
10.2010 - 08.2018
Associate Degree in Electronics - Electronic
ATI CAREER TRAINING CENTER
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