Nicholas Clubb
Louisville,KY
Summary
Dedicated and results-driven professional with over 20 years of diverse experience in labor, warehouse operations, repair, assembly, and leadership roles across various sectors, including social services, business services, general merchandise, and customer service. A strong work ethic and quick learning ability make this candidate an ideal fit for organizations seeking a motivated team member. Eager to embrace new challenges and contribute to organizational success while fostering personal growth and development. Committed to delivering exceptional results and demonstrating value through hard work and adaptability.
Overview
23
23
years of professional experience
Work History
My Life Advisor
ADP
Louisville, KY
06.2024 - 03.2026
- Guided clients in identifying financial goals and solutions.
- Developed personalized life insurance plans tailored to client needs.
- Analyzed market trends to provide informed advice on financial products.
- Educated clients on tax-efficient investment strategies and retirement planning.
Payroll Specialist
BrightSpring Health Services
Louisville, KY
08.2022 - 06.2024
- Responsible for timely and accurate processing of weekly, bi-weekly, semi-monthly and monthly payrolls as part of a Team that supported 60K employees (union and non-union) across multiple states, Canada, PR and VI.
- Gathered, analyzed, and summarized financial information.
- Researched and resolved payroll problems and discrepancies.
- Entered employee maintenance, ran payroll process, prepares reports, calculated manual checks, issued stop payments.
- Stayed current with system updates and changes.
- Ensured payroll integrity through audit reports, data analysis and collaboration with other team members.
- Maintained payroll operations by following policies and procedures; reported needed changes.
- Maintained employee confidence and protects payroll operations by keeping information confidential.
- Maintained knowledge of company payroll policies and procedures, guidelines and regulations under federal, state and local governments.
- Provided customer service and problem resolution to operational staff.
- Multi-tasking and prioritizing.
- Heavy email and phone communication.
- Performed other duties as assigned.
Supervisor of Operations
Firstsource Solutions
Louisville, KY
03.2019 - 08.2022
- The Duties and Responsibilities that I do this this job are as follows:
- Provided direction, leadership and mentoring for all of my staff which has over 40 team members.
- Interacted with the clients on a daily basis in order to resolve any issues, answer questions and provide the production information as required.
- Provided exceptional customer service.
- Actively added value options for the client.
- Assisted the employees with the development of Individual Development Plans.
- Provided recommendations for hiring and firing, and conducted performance reviews.
- Reviewed and analyze daily staff processing of claims, which included reviewing quality and production reports.
- Participated in the development of operating goals and objectives for the unit; recommended, implemented, and administered policies and procedures to enhance operations and production.
- Supervised and researched appeals and reprocessing of claims; reviews and resolves claims problems.
- Researched and prepared and scheduled special reports.
- I was responsible for monitoring and reducing expenses when able.
- Prepared monthly billings/invoices to be sent to the client.
- Entered appropriate personnel information into HR Office for employees within their unit/team.
- I was for administering any discipline that may be needed ensuring that appropriate procedures are followed.
- Attended meetings and workshops, and participates on committees, as assigned.
Shipping Clerk
Whip Mix Corporation
Louisville, Kentucky
11.2018 - 03.2019
- Handled all aspects of shipping including picking orders and loading trucks. Email customers about the orders and any errors related to them.
- Used equipment such as a hand truck and forklift to pick orders for both export and domestic orders.
- Sent smaller parts and supplies using UPS world ship and also assisted customers directly when they could come to pick up smaller orders.
Repair Tech/Tester
iQor
06.2017 - 11.2018
- During this job I preformed repair on different type of credit card machines. Which included testing to find out what was wrong with the machines by running different types of diagnosing software.
- Also did some of the on board soldering to fix the mother boards and smart card readers.
- After repairs were complete I also learned and installed new software before sending it to be shipped back to the customer.
Customer Service Representative
Computershare
11.2015 - 05.2017
- Spoke with customers by phone. Provided information about products and services.
- Took and recorded orders. Received and processed incoming phone calls from customer or client base.
- Recorded details of customer transactions, interactions, inquiries, complaints and comments.
- Ensured that appropriate changes were made to resolve customer concerns.
Customer Service Representative
Charter
06.2013 - 04.2015
- Effectively identified customer concerns over the phone.
- Collected deposits or payments. Referred unresolved customer grievances to designated departments for further investigation.
- Responded to customer inquiries. Maintained a positive and professional phone demeanor.
- Identified areas for improvement. Contacted customers to respond to inquiries and notify them of claim investigation results and any planned adjustments.
Assembly Line Tech.
FORD
05.2012 - 06.2013
- Worked on the body and chassis line in multiple positions. This included installation of multiple parts.
- Also used multiple tools which included power and lift assist machines.
- Also did Q.A work checking and testing to make sure parts were installed and worked correctly.
Laborer, Warehouse
Collective Brands
Louisville, KY
04.2012 - 06.2012
- Louisville, KY (Pro Logistix Temp Service) Temporary High Bay Assoc.
- Unloaded trucks and containers. Also worked on a cherry picker and power jack picking and receiving product.
- Did shipping and sorted being refreshed and updated on new RF guns and programs.
- Knowledge sets include: Loader, loading and unloading trucks, packing, pallet jack, pallets, picker and shipping.
Warehouse Assoc.
Master Lock
03.2012 - 04.2012
- Unloaded and loaded trucks in the shipping and receiving departments.
- Also worked in the shipping office dealing with truck drivers and making sure everything was shipped and received on time.
Team Member
UPS
06.2009 - 11.2011
- Unloaded and loaded trucks, planes and containers.
- Also worked on some of the hazmat response team cleaning up and getting hazmat containers shipped safely and properly.
Stock Crew
Target
07.2008 - 06.2009
- Unloaded trucks and stocked shelves while keeping inventory of product on and off the floor.
- Also did inventory control making sure items needed were ordered and kept in supply.
Laborer, Warehouse/Team Lead
Circuit City
06.2003 - 07.2008
- I was cross trained in every department in the building. This entails, packing, pick, shipping, sorting, receiving and returns.
- I was also trained and certified on multiple pieces of equipment. Which include power jacks, stand up forklifts, reach lifts and cherry pickers.
- Also was a team lead for the shipping department and picking.
Education
High School Diploma -
Pleasure Ridge Park High School
05-2003
Skills
- Creativity and innovation
- Motivational techniques
- Health and wellness
- Self-awareness
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
My Life Advisor
ADP
06.2024 - 03.2026
Payroll Specialist
BrightSpring Health Services
08.2022 - 06.2024
Supervisor of Operations
Firstsource Solutions
03.2019 - 08.2022
Shipping Clerk
Whip Mix Corporation
11.2018 - 03.2019
Repair Tech/Tester
iQor
06.2017 - 11.2018
Customer Service Representative
Computershare
11.2015 - 05.2017
Customer Service Representative
Charter
06.2013 - 04.2015
Assembly Line Tech.
FORD
05.2012 - 06.2013
Laborer, Warehouse
Collective Brands
04.2012 - 06.2012
Warehouse Assoc.
Master Lock
03.2012 - 04.2012
Team Member
UPS
06.2009 - 11.2011
Stock Crew
Target
07.2008 - 06.2009
Laborer, Warehouse/Team Lead
Circuit City
06.2003 - 07.2008
High School Diploma -
Pleasure Ridge Park High School