Tondileah Townsend
Radcliff,KY
Summary
Energetic and personable professional with a proven track record of exceeding customer expectations. Thrives under pressure with a calm demeanor in challenging situations. Committed to improving service quality and contributing to organizational success. Skilled in communication, building strong relationships with customers and colleagues.
Overview
6
6
years of professional experience
Work History
My Life Advisor
ADP
09.2021 - 05.2025
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Utilized probing questions to identify service requirements and precisely entered data into electronic systems.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Reviewed customer account information to determine current issues and potential solutions.
- Consulted with customers regarding needs and addressed concerns.
Supervisor
UPS
07.2020 - 08.2021
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Conducted employee evaluations and reviews.
- Delegated work to staff, setting priorities and goals.
- Coordinated work of 13 employees by offering clear direction and motivational leadership.
- Supervised 13 employee's completing efficient daily unloading tasks.
Package Handler
UPS
09.2019 - 07.2020
- Assisted in loading delivery trucks with prepared packages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Resolved conveyor system issues by clearing jams and blockages.
- Used scanners to track parcel information, condition or receipt.
Education
Associate of Arts - Business Management
Jefferson Community And Technical College
Louisville, KYSkills
- Microsoft Office
- Collaboration
- Work ethic
- Supervision
- Time management
- Conflict resolution
- Leadership
Education and Training
other
Timeline
My Life Advisor
ADP
09.2021 - 05.2025
Supervisor
UPS
07.2020 - 08.2021
Package Handler
UPS
09.2019 - 07.2020
Associate of Arts - Business Management
Jefferson Community And Technical College
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