Nicholas Contee
Lubbock,Texas
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
IT Support Specialist with 7+ years of experience providing technical support, network troubleshooting, and customer service in both on-site and remote environments. Skilled in resolving complex system issues, configuring enterprise hardware/software, and automating processes using Python. Proficient with Active Directory, Microsoft 365, ServiceNow, and Cisco networking tools. Passionate about leveraging technical expertise to support users, improve IT efficiency, and maintain system reliability in a remote work setting. Excellent communicator skilled at creating user-friendly documentation and collaborating with cross-functional teams.
Overview
14
14
years of professional experience
1
1
Certification
Skills
- Technical Support
- Troubleshooting
- Active Directory
- Microsoft 365 Administration
- ServiceNow
- IT Ticketing Systems
- Windows OS
- Remote Desktop Support
- VMware
- Virtualization
- TCP/IP
- LAN/WAN
- DHCP
- DNS
- Cisco Router/Switch Configuration
- Network Analysis
- Wireshark
- Packet Tracer
- Python Programming
- Automation Scripting
- Data Analysis
- Pandas
- NumPy
- HTML
- Web Development Fundamentals
- Git Version Control
- Visual Studio Code
- Root Cause Analysis
- Process Optimization
- Technical Training
- Documentation
Personal Information
Title: IT Support Specialist
Certification
Microsoft Certified Associate, Scheduled, Microsoft
Education
CIS Programming Certificate - Advanced Web Programming, Intermediate Web Programming, Advanced Spreadsheets, Database Programming, Object-Oriented Programming
South Plains College
05.2025
Network Administrator Certificate - undefined
Vista College
High School Diploma - undefined
Estacado High School
Work History
Technical Support Specialist
AlgoTech
03.2022 - Current
- Resolve 100+ client technical issues monthly through systematic root-cause analysis and guided troubleshooting.
- Reduced recurring system errors by 30% through proactive software optimizations and user education initiatives.
- Designed and led training sessions that improved customer ticket resolution time by 20% across the support team.
Business Technology Support Analyst
Convergys
12.2015 - 09.2022
- Provided comprehensive technical support to over 300 commercial clients, diagnosing hardware, software, and LAN connectivity issues.
- Collaborated directly with field personnel to implement solutions that enhanced network stability and reduced client downtime.
- Ensured seamless customer support experiences through proactive communication and detailed issue tracking.
IT Consultant
Geek Squad
11.2014 - 11.2015
- Delivered tailored technology solutions to clients, increasing satisfaction and driving service adoption.
- Trained sales staff on technical services and product features, enhancing overall team performance and sales.
Remote Technical Support Specialist
Support.com
08.2012 - 11.2014
- Assisted customers with wireless connectivity issues and router configuration troubleshooting.
- Provided remote desktop support to resolve browser, software, and network-related issues effectively.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Technical Support Specialist
AlgoTech
03.2022 - Current
Business Technology Support Analyst
Convergys
12.2015 - 09.2022
IT Consultant
Geek Squad
11.2014 - 11.2015
Remote Technical Support Specialist
Support.com
08.2012 - 11.2014
CIS Programming Certificate - Advanced Web Programming, Intermediate Web Programming, Advanced Spreadsheets, Database Programming, Object-Oriented Programming
South Plains College
Network Administrator Certificate - undefined
Vista College
High School Diploma - undefined
Estacado High School