Nicholas Conway
Middleboro,MA
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads company in support of hardware, software and security policies. Actively works with leadership to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Manager
Paperless Parts
10.2024 - Current
- Oversaw IT department operations, training and administration for Google Workspace, Okta, Slack, Salesforce, and other core systems.
- Created and terminated user's accounts from start to finish in business applications.
- Managed vendor relationships for hardware, software, and services procurement.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Partnered with leadership to advise and plan for short-term and long-term IT system needs and upgrades.
- Worked with Director of Security to ensure both physical and digital security standards are met as well as adhering to FedRAMP compliance.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
System Administrator
WHOOP
09.2023 - 10.2024
- Administrator for Okta, Slack, Google Workspace, Atlassian, CrowdStrike, Automox, and Kandji MDM
- Deployed CrowdStrike to over 800 devices including both Mac and PC
- Configure Okta integration for all available SaaS apps and ensure Okta policies are in line with security standards
- Work with internal stakeholders to make changes and manage projects within JIRA
- Identify and create automations using tray.io and Zapier to simplify tasks including onboarding, offboarding, and app requests
- Create documentation and SoP's for existing and new processes
- Work alongside CISO to identify and remediate issues in current security posture
Sr. IT Administrator
Klaviyo
06.2022 - 03.2023
- Implemented Jamf Zero-Touch Deployment for all MacOS devices
- Configure SAML and available provisioning within Okta for all SaaS apps
- Deployed company-wide Google Workspace and Salesforce cloud back-up solution
- Extensive experience with Jira tracking projects and change management
- Manage contracts and renewals for all 3rd party vendors within IT
IT Administrator
Klaviyo
11.2019 - 06.2022
- Administrator for Jamf, Intune, Google Workspace, Okta, Office 365, OneDrive, FreshService, IBM MaaS360, Azure AD, Slack and Atlassian tools
- Created highly successful IT onboarding process for all new employees
- Deployed first SaaS Management platform used across IT, Security, HR, and Procurement teams
- Support SOC2 compliance and readiness efforts
Field Support Analyst
Slalom Consulting
02.2019 - 11.2019
- Support global user base comprised of 10,000+ employees through ticket queue, chat, phone support, and walk-up
- Imaging and configuration of PC and Mac devices
- Administrator for Okta, Office 365, and ServiceNow
- Assisted with company-wide rollout of Jamf
Senior Helpdesk Technician
HubSpot
04.2016 - 01.2019
- Account creation and deactivation for all incoming and outgoing employees
- Create and maintain global IT onboarding presentation
- Administrator for Google Workspace, Slack, O365, Active Directory, and Atlassian
- Support internal employees via ticketing system and walk-up
- Imaging and configuration of PC, Mac and iOS devices
Skills
- IT operations
- Compliance
- MDM administration
- Vendor relations
- Risk management
- IT governance
Certification
- Jamf 100 - Jamf Certified Associate
- Jamf 200 - Jamf Certified Tech
- Jamf 300 - Jamf Certified Admin
Timeline
IT Manager
Paperless Parts
10.2024 - Current
System Administrator
WHOOP
09.2023 - 10.2024
Sr. IT Administrator
Klaviyo
06.2022 - 03.2023
IT Administrator
Klaviyo
11.2019 - 06.2022
Field Support Analyst
Slalom Consulting
02.2019 - 11.2019
Senior Helpdesk Technician
HubSpot
04.2016 - 01.2019