Nicholas Coppicus
Summary
Efficient team player and organized individual with ability to prioritize and meet deadlines. Strong communication skills; proficient and experienced navigator of Microsoft Office Suite, and industry specific software. Experienced troubleshooter and adept problem solver. Successful implementation of new processes and enforcement of quality standards. Resourceful and flexible amidst an ever-changing environment, with a proven record of reliability and integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HVAC/R Install and service technician
Midland Heating & Cooling
05.2024 - Current
- Service, diagnostics, repair, replacement, warranty, code corrections; full replacement of HVAC systems;
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features and outlined repair or service options.
Lead HVAC/R Installer (retrofit)
Genz-Ryan
10.2021 - 05.2024
- Full replacement of HVAC systems; recommendations made for upgrades/accessories as applicable;
- Participated in streamlining efficiency for supplies by designing 'kits' with distributor
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
Lead HVAC/R Installer
Bob Boldt HVAC
03.2021 - 10.2021
- Replacement of existing units/retrofit new units into existing spaces; update to code as needed; trained and mentored apprentice
HVAC/R installer/new construction/service technician
Metro Air
12.2019 - 03.2021
- Installed complete systems at new residential and existing homes.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Assisted with system design and layout to optimize installations and continuous performance.
Facilities Technician
Itron, Inc.
07.2019 - 12.2019
- Inspection/service/maintenance of 54 commercial rooftops units, heating systems; all preventative tasks including filters, belts, a/c charging, other general maintenance
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Oversaw roof replacement
- Creation of Sharepoint for maintenance schedule for each unit and building system
- Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
Ron's Mechanical
Shakopee
10.2014 - 07.2019
- Residential new construction
- Contributed to design/layout adjustment as needed
- Mentoring and teaching new employees to be an effective and efficient part of the team, while helping them to understand the theory and reasoning behind the process; mentored 3 inexperienced tech to lead roles
- Inspected installations to check for functionality and maintain customer satisfaction.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
HVAC/R Installer (New Construction)
Burnsville Heating & Air Conditioning Inc
07.2014 - 10.2014
- Installed HVAC/R systems, gas lines, duct in new construction homes
Education
Bachelor of Science - HVAC/R Operations Management; technical management
MN State University
Moorhead, MNAssociate of Applied Science - HVAC/R (residential and commercial technician)
Hennepin Technical College
Eden Prairie, MN01.2014
Skills
- Power equipment: forklifts; various trade tools
- Record keeping: logs, inventory, returns; material records for billing
- Software: adept with industry software and adaptable to new programs
- Installation proficiency: Garage heater, Gravity furnace replacement, Mini split, HRV/ERV, Zone systems, Drain lines, Gas tree- copper/black iron, Furnace venting, Plenum/transition/returns
- Sheet-metal: bend, cut and manipulate materials into the shape and size needed for the jobs, reduction of duct, hand-tool customization
- Blueprint reading: read/follow blueprints
- Gas lines: run Gastite and/or copper lines, run/pressurize/test to meet codes/ordinances; minor plumbing skills as needed
- Soldering/brazing couplings
- Safety: ensure all members of the team comply with site/builder requirements for safety at all times
Certification
- EPA Section 608 Type II
- WardFlex Installation Professional
- Qualified Gastite Installer
Timeline
HVAC/R Install and service technician
Midland Heating & Cooling
05.2024 - Current
Lead HVAC/R Installer (retrofit)
Genz-Ryan
10.2021 - 05.2024
Lead HVAC/R Installer
Bob Boldt HVAC
03.2021 - 10.2021
HVAC/R installer/new construction/service technician
Metro Air
12.2019 - 03.2021
Facilities Technician
Itron, Inc.
07.2019 - 12.2019
Ron's Mechanical
Shakopee
10.2014 - 07.2019
HVAC/R Installer (New Construction)
Burnsville Heating & Air Conditioning Inc
07.2014 - 10.2014
Bachelor of Science - HVAC/R Operations Management; technical management
MN State University
Associate of Applied Science - HVAC/R (residential and commercial technician)
Hennepin Technical College
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