Nicholas Coram
Livonia,MI
Summary
Dynamic and results-driven professional with a proven track record at Ansira, specializing in client advocacy and strategic planning. Excelled in enhancing client satisfaction and sales revenue through expert use of CRM software and exceptional customer service. Mentored teams and leveraged data analytics for informed decision-making, significantly boosting client success metrics.
Overview
12
12
years of professional experience
Work History
Senior Client Success Specialist
Ansira
Detroit, MI
06.2019 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
- Leveraged data analytics tools to monitor client success metrics, enabling informed decision-making and strategic planning.
- Championed a customer-centric culture within the organization, instilling a shared commitment to delivering exceptional client experiences.
- Mentored junior team members on best practices for client success management, fostering professional development across the department.
Inside Sales Representative
Kennedy Industries
Wixom, MI
05.2017 - 05.2019
- Answered customers' questions regarding products, prices, and availability.
- Maintained a workload of handling 40+ projects and orders at the same time.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Operations Specialist
Verizon Wireless
Novi, MI
05.2012 - 05.2017
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
Education
Master of Science - Marketing
Walsh College of Accountancy And Business Administration
Troy, MI2018
Bachelor of Science - Marketing
Ohio Northern University
Ada, OH2010
Skills
- Client Advocacy
- Strategic Planning
- CRM Software
- Customer Service
- Research and due diligence
- Product and service knowledge
- De-Escalation Techniques
Timeline
Senior Client Success Specialist
Ansira
06.2019 - Current
Inside Sales Representative
Kennedy Industries
05.2017 - 05.2019
Operations Specialist
Verizon Wireless
05.2012 - 05.2017
Master of Science - Marketing
Walsh College of Accountancy And Business Administration
Bachelor of Science - Marketing
Ohio Northern University