Raphael Ramos
Stamford,CT
Summary
Proven success in enhancing client success and revenue growth, notably at Indeed.com, where strategic insights boosted campaign performance by 25%. Expert in CRM software and customer relationship building, I excel in transforming client feedback into actionable strategies, driving satisfaction and retention. My mentoring of junior team members underscores a commitment to team efficiency and client advocacy.
Overview
7
7
years of professional experience
Work History
Senior, Dedicated Client Success Specialist
Indeed.com
05.2021 - Current
- Maintained proactive and consistent communication with over 300 clients.
- Delivered strategic insights to optimize recruiting efforts, improving campaign performance by 25%.
- Resolved technical issues as a liaison between teams and clients, reducing resolution times by 30%.
- Streamlined onboarding for new clients, increasing satisfaction scores by 15%.
- Conducted quarterly business reviews, showcasing performance metrics and growth opportunities.
- Mentored junior team members, improving team efficiency by 20%.
Customer Success Manager
Reed Exhibitions
12.2018 - 06.2020
- Supported 500+ customers per show with onboarding profiles for marketing opportunities.
- Increased revenue through timely exhibitor follow-ups and up-selling.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Sales Development Representative
Datto
01.2018 - 12.2018
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Education
Bachelor of Science - Business
East Carolina University
Greenville, NC05-2017
Skills
- Client advocacy
- Feedback collection
- CRM software
- Client onboarding
- Customer relationship building
- Training and mentoring
- Customer retention
- Revenue growth
- Pipeline development
Languages
Portuguese
Professional Working
Spanish
Limited Working
Timeline
Senior, Dedicated Client Success Specialist
Indeed.com
05.2021 - Current
Customer Success Manager
Reed Exhibitions
12.2018 - 06.2020
Sales Development Representative
Datto
01.2018 - 12.2018
Bachelor of Science - Business
East Carolina University
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