Motivated professional offering 15+ years of direct experience, with today's youth and young adults. Highly accomplished in fostering meaningful relationships and developing effective shot-term and long-term plans to achieve each individual's goals. Adept at handling disputes, resolving conflicts, and a knack for nurturing indviduals emotions in a highly stressful environments As an entrepreneur and a health care professional, the skills gained along from opportunities and experience can add tremendous value to any organization in need of a great collaboration.
Hi, I’m
Nicholas Daley
Raleigh,NC
Summary
Overview
9
years of professional experience
1
Certificate
Work History
StepUp MinistryRaleigh, NC
Program Coordinator/Case Manager
02.2023 - Current
Job overview
- Developed and implement a comprehensive youth and young adult program that addresses education, career development, life skills, and personal growth.
- Provided case management services including intake, assessment, IDP's, advocacy, referral and monitoring of family needs.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Delegated tasks to staff and volunteers during daily activities and organized events.
Clarks ShoesRaleigh, NC
Shift Manager
01.2022 - 06.2023
Job overview
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Completed opening and closing duties to facilitate business operations.
- Managed daily cash intake by counting out registers and tabulating profits.
Duke Hospital Raleigh, NC
Float Pool NA/Behavioral Health Technician
03.2015 - 03.2020
Job overview
- Provided exceptional empathetic care to a wide variety of patients with diverse medical conditions ranging from terminal illness to post-surgical monitoring
- Administered scheduled Blood Glucose checks, blood draws, non-sterile dressings, surgical preps, inserting /discounting IV'S/Foleys, EKG's, and applying restraints all under Physician/RN orders
- Accommodator to the medical doctors, by executing confirmation/followup appointment phone calls, constructing ,admissions and discharge packets,and facilitating transfers to/from other medical facilities.
- Initiated the development hospital-wide changes that ensured a comforting, productive atmosphere for patients and employees.
- Keen detail to organization, unit inventory, and utilization of patient records. Anticipated of the needs of others and proactively executed their desires while maintaining set patient schedules
Triangle Springs Behavioral Health Hospital Raleigh, NC
Patient Care Advocate
07.2018 - 03.2020
Job overview
- Developed and integrated an accountability system that successfully
improved communication amongst Nurses and PCA's; therefore, creating
a more prominent atmosphere and increased employee retention. - Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
Holly Hill Mental Hospital Raleigh, Nc, NC
Behavioral Health Technician
05.2017 - 07.2018
Job overview
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
Education
Shades Of PurpleRaleigh, NC
BLS/ First Aid Instructor from Science
10.2023
University Overview
J. Y Monk Real Estate SchoolRaleigh, NC
Certificate of Real Estate from Real Estate
09.2020
University Overview
Asher Comprehensive Medical SchoolRichmond, Va
Certified Nursing Assistant from Nursing
01.2011
University Overview
Skills
- Building and establishing long lasting relationships
- Well versed, culturally and competent customer service
- Prolific Leadership
- Adept to prioritizing/managing deadlines/multitasking/Training and mentoring
- Problem resolution
- Results-oriented mindset
Certification
- BLS Instructor
- Triple P Lv. 4 Certified
- Licensed Real Estate agent
- Notary Public
- Certified Nursing Assistant(CNA)
- Phlebotomy
- BLS/First Aid certified
- Non-Violent Intervention(NCI)
Timeline
Program Coordinator/Case Manager
StepUp Ministry
02.2023 - Current
Shift Manager
Clarks Shoes
01.2022 - 06.2023
Patient Care Advocate
Triangle Springs Behavioral Health Hospital
07.2018 - 03.2020
Behavioral Health Technician
Holly Hill Mental Hospital
05.2017 - 07.2018
Float Pool NA/Behavioral Health Technician
Duke Hospital
03.2015 - 03.2020
Shades Of Purple
BLS/ First Aid Instructor from Science
J. Y Monk Real Estate School
Certificate of Real Estate from Real Estate
Asher Comprehensive Medical School
Certified Nursing Assistant from Nursing
Additional Experiences
Additional Experiences
- Tritori Realty Group: Real Estate Buyers Agent (2022)
- Better Homes & Gardens: Real Estate Advisor(2021)
- Fedex: Loader/unloader(2021)
- Kindercare: Head Teacher(2009)
- YMCA: Head Counselor(2008)
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