Nicholas D'Antonio
Kent,OH
Summary
Diligent and adaptable professional with a diverse range of skills acquired from a variety of positions, each quite unique from employer to employer. Skilled in establishing and building relationships, managing both public benefit service cases and private sector sales projects. Technical competency in a variety of software programs. Well-versed in using written and oral word as a necessary tool for effective communication across organizations. Team player with a desire to always learn something more and different, while fostering healthy relationships in the work environment. Extensive educational background in humanitarian studies that developed superb skills in researching, drafting, and analyzing material.
Overview
9
9
years of professional experience
Work History
Case Management Specialist/Fraud Investigator
Summit County Job and Family Services
03.2023 - Current
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with state law and policy.
- Drafted thorough notes and reports on clientele in compliance with state record-keeping.
- Interviewed clients and gathered documentary evidence to determine eligibility for state benefit programs.
- Answered inbound calls, providing appropriate services and resources offered by state for clientele.
- Completed investigations for potential fraud committed by clients.
- Processed overpayment claims and established case files for fraudulent activity found.
- Completed investigations for electronic theft of benefits committed against clients.
Shipping Dock Worker
Amazon
11.2020 - 12.2022
- Optimized load planning techniques to maximize truck capacity usage without compromising product safety during transit.
- Expedited urgent shipments by prioritizing tasks and allocating resources effectively, ensuring timely delivery to customers.
- Improved shipping efficiency by coordinating dock schedules and prioritizing shipments according to urgency.
- Managed communication between the shipping dock team and other departments, facilitating seamless coordination during peak periods.
- Worked in a specialized sub-unit (Critical Pull Team), reserved for the most diligent employees, to handle sending out orders that needed to leave immediately.
Services Sales Rep, Technical Rep, Installer
CentiMark Corporation
11.2015 - 08.2020
- Began career with zero experience in construction. Started as a general laborer and then became lead installer. Work included tearing off and replacing old roof systems, replacing metal decking, and installing single-ply systems.
- Promoted to Technical Representative, aiding sales team by completing measurements of roofs, taking core samples of roof make-up, creating technical drawings and charts for new systems, creating costs estimates, and drafting sales proposals. Met with clients at scheduled appointments on roof sites to complete inspections and provide recommendations.
- Promoted to Services Sales Rep, pursuing sales leads, doing technical and estimate work on service projects, creating and pitching proposals for roof services, meeting with clients to review proposals, overseeing and managing sold projects thereafter. Creating budget costs and profits reports for operations managers.
Education
Bachelor of Arts - English
Kent State University
Kent, OH05.2022
Skills
- Organizational and Interpersonal Communication Skills
- Relationship Building
- Investigative and Analytical Thinking
- Policy Knowledge and Implementation
- Case Management
- Proficient in Microsoft Word, Excel, PowerPoint
- Proficient in Estimating and Proposal Software
- Proficient in Eligibility Software
- Research and Drafting
- Interviewing and Interrogation Skills
- Project Management
- Excellent with Written Word
Timeline
Case Management Specialist/Fraud Investigator
Summit County Job and Family Services
03.2023 - Current
Shipping Dock Worker
Amazon
11.2020 - 12.2022
Services Sales Rep, Technical Rep, Installer
CentiMark Corporation
11.2015 - 08.2020
Bachelor of Arts - English
Kent State University
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