Nicholas De Anda
San Diego,CA
Summary
Motivated and detail-oriented IT professional with 4+ years of experience in technical troubleshooting, team leadership, and user support in high-stakes environments. Skilled in diagnosing and resolving complex hardware and software issues, managing support ticketing systems, and delivering excellent customer service. Proven ability to lead teams, implement process improvements, and ensure compliance with safety and technical standards. Bilingual in English and Spanish, with a strong commitment to service excellence and continuous learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Collateral Duty Inspector
United States Marine Corps
Yuma, AZ
07.2020 - 08.2022
- Led a team of 12 personnel, ensuring quality assurance, safety compliance, and high standards in service delivery.
- Supervised job ticket workflow, evaluated issue severity, and delegated tasks accordingly—paralleling ticket management and escalation procedures in a help desk environment.
- Trained junior team members on technical tasks, safety protocols, and effective troubleshooting methodologies.
Help Desk/Avionics Technician
United States Marine Corps
Yuma, AZ
09.2018 - 08.2022
- Provided frontline support to aviation personnel and leadership, resolving complex technical issues related to aircraft electrical and computer systems.
- Delivered exceptional customer service under pressure, maintaining operational readiness and minimizing downtime.
- Interpreted technical manuals and schematics to support repairs and updates, analogous to managing IT documentation and knowledge bases.
- Supported user training and onboarding for new systems, ensuring consistent compliance and understanding across teams.
- Collaborated across departments to implement process improvements that enhanced service reliability and reduced repeat issues.
Aeronautical Material Screening Clerk
United States Marine Corps
Yuma, AZ
11.2018 - 01.2020
- Created and managed maintenance reports to assess work efficiency and compliance—similar to IT asset tracking and performance reports.
- Handled secure and classified documentation with precision, reinforcing trustworthiness and attention to confidentiality.
- Acted as liaison across departments, facilitating timely resolution of critical technical and logistical issues.
Education
Some College (No Degree) - Coursework in General Studies
Saddleback College
Mission Viejo, CASome College (No Degree) - Business Administration
San Diego Mesa College
San Diego, CASkills
- IT Help Desk Operations & End-User Support
- Team Leadership & Staff Training
- Technical Troubleshooting & Diagnostics
- Documentation & Standard Operating Procedures
- Windows Operating Systems & MS Office Suite
- Ticketing Systems & Work Order Management
- Customer Service & Communication
- Bilingual: English / Spanish
- Process Improvement (Six Sigma Yellow Belt)
- Safety Compliance (OSHA, DoD, Classified Materials)
- Customer service
- Project management
Languages
Spanish
Professional
Certification
- Certified Six Sigma Yellow Belt – American Society for Quality
- First Aid / CPR Certified
- Bilingual – Fluent in English & Spanish
- Military Training:
Rotary Wing Electrical & Instrument Systems – CNATT
Aircraft Electrical Systems – Naval Aviation Technical Training Center
Accomplishments
- Successfully supervised team preparations for annual military inspections, resulting in top-tier evaluations.
- Played a key role in maintaining mission-critical equipment for AV8B aircraft, ensuring consistent system uptime.
- Recognized for exceptional problem-solving and leadership skills under pressure in a fast-paced technical environment.
Timeline
Collateral Duty Inspector
United States Marine Corps
07.2020 - 08.2022
Aeronautical Material Screening Clerk
United States Marine Corps
11.2018 - 01.2020
Help Desk/Avionics Technician
United States Marine Corps
09.2018 - 08.2022
Some College (No Degree) - Coursework in General Studies
Saddleback College
Some College (No Degree) - Business Administration
San Diego Mesa College
Similar Profiles
AMANDA CALHOUNAMANDA CALHOUN
Thunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States MarineThunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States Marine
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
ALLEN ELISARAALLEN ELISARA
Postal Operations Manager at United States Marine Corps, Marine CorpsPostal Operations Manager at United States Marine Corps, Marine Corps
MONICA D. STANZIONEMONICA D. STANZIONE
NA at United States Marine Corps, Marine CorpsNA at United States Marine Corps, Marine Corps
Phoebe NguyenPhoebe Nguyen
Test Engineer / Electrical Engineer 2 at Raytheon Missiles and DefenseTest Engineer / Electrical Engineer 2 at Raytheon Missiles and Defense