Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Nicholas DeFrank

Ozark,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Help Desk Tech 1

Isidore Group
09.2022 - Current
  • Install, set up, configure, support and maintain computers, laptops, Security Systems, mobile devices and printers on and off site
  • Onboarding Users workstation specific to the client
  • Analyze, research and fix problems in a timely manner
  • Isolate Cyber Threats.

Security Services

Northwestern Medicine Palos Hospital
03.2015 - 09.2022
  • Coordinate with team and respond efficiently to high stress situations
  • Administrator and trainer for security equipment
  • Responsible for Administration and Visitor documentation.

Education

No Degree - Information Technology

Joliet Junior College
Joliet, IL
12.2022

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Calm Under Pressure
  • Organization and Time Management
  • Decision-Making
  • Computer Skills
  • Flexible and Adaptable
  • Self Motivated

Accomplishments

Achieved several networking goals for a client, using my computer skills and determination, even when my team told me it was not possible.


References

References upon request

Timeline

Help Desk Tech 1

Isidore Group
09.2022 - Current

Security Services

Northwestern Medicine Palos Hospital
03.2015 - 09.2022

No Degree - Information Technology

Joliet Junior College

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Nicholas DeFrank