Nicholas Delorme
East Stroudsburg,PA
Summary
Dynamic leader with extensive experience at the Office of the Prime Minister and Pocono Mountain Recovery Center, excelling in staff supervision and conflict resolution. Proven track record in training and mentoring Staff, enhancing productivity through strategic planning and effective communication. Committed to fostering high-performing environments while ensuring compliance and operational efficiency.
Overview
23
23
years of professional experience
Work History
Supervisor Patient Support
Pocono Mountain Recovery Center
07.2013 - 08.2025
- Oversaw nightly operations of the Third Shift, ensuring smooth workflow and supervision of all Third Shift Staff. Ensured the safety and well-being of all clients.
- Applied strong leadership skills and problem-solving skills to maintain team efficiency and organized workflows.
- Ensured client safety and well-being by timely responding to inquiries, concerns and issues and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear and fair expectations for staff members.
Manager/Administration
Office Of The Prime Minister
08.2007 - 02.2011
- Managed and motivated all Administrative Staff to be productive and engage in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and Visitors to the Office Of The Prime Minister.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Assistant Chief Of Security/Adminstration
Office of the Attorney General
06.2002 - 08.2007
- Established performance metrics that allowed for continuous improvement within the department, driving increased efficiency.
- Disciplined personnel and initiate disciplinary measures as defined by SOPs.
- Planned, directed, and controlled execution of administrative and compliance activities.
- Successfully led change management initiatives, effectively managing resistance and ensuring smooth transitions in operations.
- Prioritized high-risk situations through rapid assessment skills leading to efficient deployment of resources.
- Served as a key liaison between senior leadership and frontline staff, facilitating open communication channels throughout the organization.
- Assumed active role in identifying opportunities to develop and implement projects which promoted organization's missions and functions.
- Identified areas of personnel deficiency and took necessary action for correction.
Education
Bachelor of Science - Business Management & Finance
Brooklyn College
Brooklyn, NY01-1994
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Policy enforcement
- Conflict resolution
- Coaching and mentoring
- Teamwork and collaboration
Timeline
Supervisor Patient Support
Pocono Mountain Recovery Center
07.2013 - 08.2025
Manager/Administration
Office Of The Prime Minister
08.2007 - 02.2011
Assistant Chief Of Security/Adminstration
Office of the Attorney General
06.2002 - 08.2007
Bachelor of Science - Business Management & Finance
Brooklyn College
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