Nicholas DesRoches
Spokane,WA
Summary
Driven and dependable, with a proven track record at Refrigeration Supplies Distributor, I excel in customer service and upselling strategies. My experience spans managing teams at SUBWAY® Restaurants to coaching at Riverside Chattaroy School District, highlighting my goal-oriented mindset and ability to build rapport. I'm known for meticulous attention to workspace organization and fostering significant improvements in team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Counter Salesperson
Refrigeration Supplies Distributor
01.2018 - Current
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
Manager
SUBWAY®Restaurants
03.2012 - 08.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
Wrestling Coach
Riverside Chattaroy School District
09.2011 - 12.2015
- Recruited talented individuals to join the wrestling program through outreach initiatives at local feeder schools or clubs.
- Enhanced wrestler technique through focused one-on-one coaching sessions, leading to increased wins in competitions.
- Developed effective communication protocols among athletes, coaches, and parents, promoting transparency and trust within the program.
- Strengthened athlete conditioning by incorporating strength training exercises, improving overall physical fitness levels.
Education
Spokane Falls Community College
Spokane, WASkills
- Quick Learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- OCD when it comes to my work space
Timeline
Counter Salesperson
Refrigeration Supplies Distributor
01.2018 - Current
Manager
SUBWAY®Restaurants
03.2012 - 08.2016
Wrestling Coach
Riverside Chattaroy School District
09.2011 - 12.2015
Spokane Falls Community College
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