Roberto Flores
Houston
Summary
Dynamic Counter Salesperson with a proven track record at Johnstone Supply, excelling in upselling strategies and customer service. Recognized for consistently exceeding sales goals through effective communication and building rapport. A quick learner, adept at problem-solving and fostering customer loyalty, ensuring a superior shopping experience.
Experienced with engaging customers, managing transactions, and maintaining inventory accuracy. Utilizes product knowledge to assist customers and boost sales. Track record of effective communication and teamwork in fast-paced retail environments.
Knowledgeable [Desired Position] with solid background in handling sales transactions and customer inquiries. Demonstrated ability to manage inventory effectively and provide excellent customer service. Proven skills in product knowledge and upselling techniques.
Overview
9
9
years of professional experience
Work History
Counter Salesperson
Johnstone Supply
07.2023 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained clean and organized sales floor to ensure efficient operations.
- Learned inventory management systems for tracking stock levels and replenishment needs.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Developed knowledge of products to provide informed recommendations to customers.
- Handled customer complaints professionally, ensuring prompt resolution and retention.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
Counter Salesperson
City Electric Supply Regional Group Office
08.2020 - 10.2022
- Increased customer satisfaction by providing personalized service and product recommendations.
- Participated in training sessions to enhance sales techniques and operational procedures.
- Collaborated with team members to meet daily sales goals and improve service efficiency.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
Community Advisor
Texas Tech University
07.2016 - 06.2017
- Facilitated community engagement initiatives to enhance resident participation and feedback.
- Developed and implemented programs promoting diversity, equity, and inclusion within community settings.
- Collaborated with local organizations to strengthen partnerships and resource sharing for community support.
- Conducted needs assessments to identify resident concerns and recommend actionable solutions.
- Coordinated educational workshops addressing relevant topics for resident development and empowerment.
- Monitored community feedback channels to ensure timely responses and resolution of issues raised by residents.
- Organized educational workshops to promote academic success among the residential community members.
Education
Bachelor of Science - Mathematics
Texas Tech University
Lubbock, TX12-2026
Associate of Science - Computer Networking
Houston Community College
Houston, TX05-2015
Skills
- Quick learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Verbal and written communication
- Creative thinking
Accomplishments
- Achieved being Ranked in the top 5 in sales for the past 7 months, holding the #1 spot for the majority of that time by continuing to supply great customer serviceswith accuracy and efficiency.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Counter Salesperson
Johnstone Supply
07.2023 - Current
Counter Salesperson
City Electric Supply Regional Group Office
08.2020 - 10.2022
Community Advisor
Texas Tech University
07.2016 - 06.2017
Bachelor of Science - Mathematics
Texas Tech University
Associate of Science - Computer Networking
Houston Community College
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