Nicholas Dillon
Athens,OH
Summary
Results-oriented Sales Strategy Developer with expertise in client relationship management. Enhanced customer service and operational efficiency through effective team supervision and process improvements. Focused on driving revenue growth and delivering high levels of customer satisfaction.
Overview
3
3
years of post-secondary education
26
26
years of professional experience
Work History
Production Lead
1-800-flowers.com
Groveport, Ohio
03.2026 - Current
- Supervised daily production operations and managed team workflows effectively.
- Trained staff on safety protocols and operational best practices consistently.
- Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.
- Coordinated inventory management and ensured materials were available for production.
- Implemented process improvements to enhance efficiency in production tasks.
- Maintained an accurate inventory of raw materials and supplies.
- Collaborated with other departments to ensure smooth operations.
Owner/Operator
ND Lawncare
03.2001 - 04.2022
- Managed maintenance of up to 40 lawns weekly, ensuring consistent quality and customer satisfaction
- Performed daily repairs and maintenance on lawn-care equipment to ensure optimal performance
- Provided handyman services for basic household repairs, enhancing overall home functionality
- Cleared leaves, trees, and debris to enhance outdoor spaces and ensure safety.
- Performed power-washing and staining of decks and patios to improve appearance and longevity.
IT Field Technician
Ohio University
03.2020 - 06.2021
- Helpdesk and IT Field Technician to assist faculty and staff of the university as well as students.
- Resolved hardware and software issues for consumer and commercial grade equipment
- Installed and configured hardware and software for university departments.
- Provided technical support to students and staff in various campus locations.
- Diagnosed and resolved network connectivity issues within university systems.
Deputy Dog Warden
Athens County Sheriff's Office
04.2018 - 03.2020
- Maintained kennel sanitation and care for rescued, adoptable, and lost dogs
- Educated the public on animal welfare laws and humane practices
- Helped adopt over 1,800 dogs to new/safe homes
- Trained volunteers on proper safety and kennel goals in individual and group settings
Financial Administrative Assistant
Athens County
01.2015 - 04.2018
- Kept track of incoming funds and budgets for multiple departments and agencies within the county as well as expenditures for each fiscal year
- Using data from tax levies and other taxes and calculated distribution to schools, city, county, and other local organizations
- Maintained records of all transactions for public record use and mandated reports
- Performed IT work for multiple departments as needed
Store Manager
RadioShack
11.2004 - 12.2014
- Responsible for over $500k worth of inventory on a daily basis
- Taught and managed teams of sales people to provide knowledge to the customers on all devices and merchandise in the store
- Trained each employee how to welcome each customer and provide great customer service.
- Maintained low loss and high profit sales force within a high moral standard.
Education
Associate of Science - Computer Networking
Hocking College
Nelsonville, OH 09.2002 - 06.2005
Skills
- Inventory management
- Process improvement
- Quality control
- Equipment maintenance
- Sales strategy development
- Information technology
- Problem solving
- Decision-making
- Active listening
- Team training
- Customer service
- Attention to detail
- Time management
- Adaptability skills
- Effective communication
- Communication skills
- Customer-oriented
- Active listening
- Adaptability skills
Accomplishments
Started a faith based 12 step program that serves over 100 men every Monday night.
Timeline
Production Lead
1-800-flowers.com
03.2026 - Current
IT Field Technician
Ohio University
03.2020 - 06.2021
Deputy Dog Warden
Athens County Sheriff's Office
04.2018 - 03.2020
Financial Administrative Assistant
Athens County
01.2015 - 04.2018
Store Manager
RadioShack
11.2004 - 12.2014
Associate of Science - Computer Networking
Hocking College
09.2002 - 06.2005
Owner/Operator
ND Lawncare
03.2001 - 04.2022