Deshayla Harper
AT&T
Garland,TX
6
years of professional experience
Dynamic customer service professional enhancing client loyalty through exceptional service and conflict resolution. Skilled in performance monitoring and schedule management, I foster positive environments that drive team success and customer satisfaction. Committed to delivering outstanding experiences and continuous improvement.
Work History
Call Center Customer Service Representative
10 Months- Resolved customer inquiries regarding wireless service, billing, and account changes using CRM systems.
- Guided callers through troubleshooting steps for device, network, and service activation issues.
- Documented interactions accurately to maintain complete account records and service history.
- Processed orders, upgrades, and service adjustments while verifying account details and eligibility.
- De-escalated complaints by delivering calm, solutions-focused support for billing and service concerns.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service
8 Months- Championed process improvements that led to increased efficiency across all aspects of the call center''s daily operations.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions in CRM systems to ensure accurate records and follow-up actions.
- Developed and implemented strategies to streamline call processes, reducing wait times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Team Lead
1 Year 2 Months- Led team of associates in daily operations, ensuring compliance with company policies and standards.
- Developed training programs for new employees, enhancing onboarding experience and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Coordinated scheduling to optimize staff coverage during peak hours, improving customer service levels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Daycare Assistant Teacher
3 Years 4 Months- Assisted in daily classroom activities, fostering a nurturing and engaging environment for children.
- Supported lead teacher in implementing lesson plans and educational activities tailored to child development.
- Monitored children's behavior, ensuring safety and promoting positive social interactions among peers.
- Prepared learning materials and organized classroom resources to enhance teaching effectiveness.
- Collaborated with team members to develop creative educational programs that stimulate learning and curiosity.
- Participated in professional development workshops to enhance teaching skills and stay updated on best practices.
Education
High School Diploma
Skills
Adherence to high customer service standards
Customer service background
Outstanding customer service
Customer service and satisfaction
Attention to detail
Conflict resolution
Performance monitoring
Workplace safety
Schedule management
Health and safety
Early childhood education
Timeline
Call Center Customer Service Representative
AT&T
2025.12 - CurrentRead More
Customer Service
Walmart Call Center
2025.03 - 2025.11Read More
Team Lead
Publix
2023.12 - 2025.02Read More
Daycare Assistant Teacher
Kids R Kids Learning Academy
2020.07 - 2023.11Read More
Duluth High School
High School Diploma
Read More