Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicholas Dovico

Nicholas Dovico

Clifton Park

Summary

Dynamic Operations Manager with a proven track record at UPS, excelling in team leadership and problem-solving. Spearheaded process improvements that significantly reduced misloads and enhanced operational efficiency. Committed to staff development and KPI tracking, driving results through effective project leadership and cost reduction initiatives.

Overview

4
4
years of professional experience

Work History

Operations Manager

UPS
Latham, NY
11.2023 - Current
  • Managed efficiency and performance of operation.
  • Implemented processes to drive misload reduction
  • Facilitated labor relations
  • Collaborated with external operations to enhance results
  • Tracked employee attendance and delegated accountability

Dispatch Supervisor

UPS
Latham, NY
01.2023 - 11.2023
  • Supervised daily dispatch operations to ensure timely delivery of packages.
  • Implemented process improvements that enhanced operational efficiency and accuracy.
  • Approved meetings for enhanced route delivery order (RDO)
  • Audited enhanced load charts to balance volume on shelves
  • Oversaw the operating plan for early morning NDA

On-Road Supervisor

UPS
Latham, NY
03.2022 - 12.2022
  • Supervised daily operations to ensure timely delivery of packages.
  • Trained and mentored new drivers on safety protocols and operational standards.
  • Monitored compliance with regulatory requirements and company policies.
  • Implemented safety initiatives that reduced workplace incidents.

Preload Supervisor

UPS
Latham, NY
11.2021 - 03.2022
  • Implemented process improvements that enhanced load quality and reduced delays.
  • Trained new team members on proper handling techniques and operational procedures.
  • Supervised daily loading operations to ensure efficiency and adherence to safety protocols.

Education

MBA - Supply Chain And Logistics

Colorado Technical University
Colorado Springs, CO
02-2025

Bachelor of Arts - Homeland Security

SUNY Albany
Albany
05-2019

Skills

  • Team leadership
  • Problem-solving
  • Staff development
  • Project leadership
  • KPI tracking
  • Cost reduction

Accomplishments

  • MDST Top Gun
  • 76 Days Injury Free
  • LEAD Recipient

Timeline

Operations Manager

UPS
11.2023 - Current

Dispatch Supervisor

UPS
01.2023 - 11.2023

On-Road Supervisor

UPS
03.2022 - 12.2022

Preload Supervisor

UPS
11.2021 - 03.2022

MBA - Supply Chain And Logistics

Colorado Technical University

Bachelor of Arts - Homeland Security

SUNY Albany