Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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Nicholas Dowling

Georgetown,TX

Summary

Dynamic security professional with extensive experience at L&P Global Security, excelling in risk analysis and staff management. Proven track record of reducing theft incidents through effective surveillance and incident investigation. Adept at fostering team morale while implementing robust security measures, ensuring a safe environment for all stakeholders.

Knowledgeable Supervisor with solid background in security operations and team leadership. Successfully managed and supervised security teams to maintain safety and order. Demonstrated expertise in conflict resolution and emergency response.

Experienced security professional prepared to lead and manage teams effectively. Proven ability to ensure safety protocols, oversee incident response, and maintain compliance. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, strategic thinking, and excellent problem-solving skills.

Overview

13
13
years of professional experience

Work History

Security Officer Supervisor

L&P Global Security
04.2024 - Current
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decision making.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
  • Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Level 3 Security Officer

U.S International
04.2022 - 09.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Security Supervisor

VETS Securing America
05.2023 - 09.2023
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Supervised team of 25 security personnel during shift.

Customer Service Representative

Circle K
04.2014 - 06.2020
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted in training of new hires, sharing best practices and company policies.

Sales Associate

Walmart
05.2012 - 09.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Skills

  • Security management
  • Access control
  • Threat assessment
  • Risk analysis
  • Patrol supervision
  • Policy enforcement
  • Incident investigation
  • Workplace safety
  • Staff management
  • Patrolling
  • Vehicle inspections
  • Reporting skills

Accomplishments

  • Supervised team of 52 staff members.
  • Achieved Challenge Coin by completing all types of security duties with accuracy and efficiency.

Languages

English
Full Professional

Timeline

Security Officer Supervisor

L&P Global Security
04.2024 - Current

Security Supervisor

VETS Securing America
05.2023 - 09.2023

Level 3 Security Officer

U.S International
04.2022 - 09.2024

Customer Service Representative

Circle K
04.2014 - 06.2020

Sales Associate

Walmart
05.2012 - 09.2012

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