Nicholas Downey
Summary
Proactive shift leader with expertise in employee training and conflict resolution. Known for exceptional attention to detail and time management, contributing to improved customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Golf Caddy
Tuxedo golf course
Tuxedo Park
06.2025 - Current
- Maintained cleanliness of golf carts and clubhouse facilities.
- Assisted golfers with equipment and personal needs to enhance their overall experience.
- Provided excellent customer service to enhance golfer experience.
- Monitored course conditions and promptly reported issues to management for timely resolution.
- Supported events by setting up areas and managing guest flows.
- Educated guests on course rules and safety procedures clearly.
- Collaborated with team members to ensure smooth daily operations.
- Maintained inventory levels of golf carts, tees, range balls, towels and water station supplies.
- Oversaw daily maintenance to carts, equipment, clubs and facility in accordance with established preventive maintenance program.
- Monitored customer behavior to ensure compliance with safety regulations and proper etiquette on the course.
- Monitored driving range and bag drop area for cleanliness and alignment with company standards.
- Inspected golf carts prior to rental to ensure they are in good working order.
- Restocked beverages at beverage cart before each shift according to established inventory levels.
- Provided assistance to golfers in need of directions or rules clarification.
- Performed maintenance tasks, including raking bunkers, filling divots, mowing greens, and cleaning clubs, to uphold course quality.
- Communicated with maintenance team and cart mechanics to assist with fleet management.
- Collaborated with course staff to manage tee times and player flow effectively.
- Educated new caddies on proper techniques and customer service standards.
- Recommended suitable club selections based on individual playing abilities.
- Calculated yardage and reported to golfers.
- Facilitated communication between players and course officials.
- Assisted with golf lessons and practice sessions as needed.
- Raked sand bunkers and repaired divots to maintain course.
Shift Leader
Jersey Mike's Subs
Wyckoff
07.2023 - Current
- Trained new employees on procedures and safety protocols, ensuring compliance and operational efficiency.
- Evaluated equipment performance, suggesting necessary repairs and maintenance.
- Enforced company policies and service standards, resulting in improved customer satisfaction.
- Prepared and served food and beverages to customers efficiently.
- Assisted customers with menu selections and special requests.
- Operated cash register and processed customer payments accurately.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new staff on customer service standards and procedures.
- Resolved customer complaints and provided effective solutions promptly.
- Stocked supplies and managed inventory levels for the counter area.
- Offered details about menu items and suggested choices to meet customer tastes.
- Resolved customer complaints in a timely manner.
- Restocked shelves during shift to ensure product availability.
- Maintained a clean, organized and stocked work station.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Operated cash registers for transactions with customers.
- Cultivated long-term relationships with customers, fostering loyalty and increasing repeat business.
- Greeted incoming guests with a friendly smile and provided knowledgeable service.
- Monitored inventory levels to ensure that necessary supplies were available at all times.
- Participated in regular team meetings to discuss strategies for improving customer satisfaction ratings.
- Followed safety protocols while operating equipment such as knives, blenders.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Received, checked and arranged food orders for in-store and carry out customers.
- Ensured compliance with health codes regarding proper storage and handling of food products.
- Performed general maintenance tasks such as sweeping floors, washing dishes.
- Adhered to food service sanitation guidelines and standards.
- Greeted customers warmly and provided detailed menu information to assist with choices.
- Assisted in the preparation of food items, such as salads, sandwiches, and desserts.
- Verified order accuracy and delivered to guests on-time to promote great service.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Trained new employees on food preparation and customer service standards.
Electrical Technician
Zam Electric
Middletown
03.2025 - 09.2025
- Executed Preventive Maintenance Checks and Services (PMCS) on a monthly, semi-annual, and annual basis to ensure optimal equipment performance.
- Conducted routine maintenance and troubleshooting on electrical equipment and circuits.
- Performed routine maintenance on electrical systems such as motors, transformers, and generators.
- Inspected all electrical components for damage or wear and tear.
- Supported installation of electrical systems and components in residential buildings, ensuring compliance with safety standards.
- Collaborated with technicians to enhance project completion timelines and quality.
Restaurant Waiter
Tuxedo Sushi
Tuxedo
11.2022 - 08.2024
- Delivered food and beverages accurately to tables promptly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted with menu knowledge and recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Handled guest inquiries and resolved issues effectively during service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction and address any concerns promptly.
- Supported other wait staff members during peak times by assisting with order taking from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, answered questions, and recommended specials to enhance guest engagement and satisfaction.
- Assisted guests with making food and beverage selections.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Took accurate food and drink orders, using a POS ordering software system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Stocked server areas with supplies before, during and after shifts.
- Addressed customer concerns quickly to enhance the dining experience and escalated issues to management for resolution.
- Reviewed daily specials, menu changes and service specifications.
- Maintained polite and professional demeanor to foster a welcoming atmosphere and encourage patron inquiries.
- Presented menus and answered questions regarding items.
Education
High School Diploma -
Suffern High School
Suffern, NY06-2024
Bachelor of Science - Criminal Justice
University At Buffalo
Buffalo, NY05-2026
Bachelor of Arts -
Eastern Connecticut State University
Willimantic, CTSkills
- Customer service
- Employee training
- Conflict resolution
- Course management
- Caddy services
- Attention to detail
- Time management
- Positive attitude
- Client interaction
- Customer service focus
- Shift leadership
- Inventory counts
- Equipment troubleshooting
- POS system operation
- Golf etiquette
- Flexible schedule
Timeline
Golf Caddy
Tuxedo golf course
06.2025 - Current
Electrical Technician
Zam Electric
03.2025 - 09.2025
Shift Leader
Jersey Mike's Subs
07.2023 - Current
Restaurant Waiter
Tuxedo Sushi
11.2022 - 08.2024
High School Diploma -
Suffern High School
Bachelor of Science - Criminal Justice
University At Buffalo
Bachelor of Arts -
Eastern Connecticut State University